Value of Implementing Project Quality Management

Value of Implementing Project Quality Management

6 mins read399 Views Comment
clickHere
Syed Aquib Ur
Syed Aquib Ur Rahman
Senior Executive Content
Updated on Dec 20, 2023 20:26 IST

Every project has its own set of demands and limitations. In the traditional Triple Constraint model, project managers measure the success of a project with three elements – scope, time and cost. However, experts from the Project Management Institute claim this approach is too limited to compete with modern-day demands. Instead of just three factors, they suggest a project should be measured by six constraints – time, cost, scope, quality, benefits, and risks. Let’s explore one of the crucial elements – project quality management, today. 

project quality management

Quality has often been used synonymously with the scope factor in classical project management practice. In fact, the scope is understood by the range or spectrum of deliverables. It is the combination of tasks, functions and features required to complete a project. These demands may also change as per the decisions of the stakeholders. 

So, the scope does not necessarily define the quality constraint. It does not cover whether the end result meets the exact expectations of the stakeholder or customer.

Quality is a separate success metric of any project and the traditional Triple Constraint framework cannot guarantee that objectively. That’s why in the past, the scope has also been replaced with quality sometimes.  

 

2021_10_Triple-Constraint-Model-Project-Quality-Management-3.jpg

 

A modern project management team has to ensure quality at all phases of the project life cycle. Consistency of quality is of utmost importance without compromising other constraints such as time, scope, risks, and so on. 

Project quality management can be defined as measuring quality throughout the project activities and processes to deliver the best desired results. Measuring quality assures the validity of requirements and further verifies them. 

Project Quality Management - Meaning

Project quality management refers to the set of processes, methods, and standards used to ensure that a project meets predefined quality requirements and objectives. It encompasses the systematic management and control of quality throughout the entire project lifecycle, from initiation to completion. The primary goal of project quality management is to deliver a final product or service that meets or exceeds stakeholders' expectations and fulfils the defined quality standards.

Project Quality Management | Executing Different Phases

To understand the definition better, you should know there are three separate phases under project quality management. 

Quality Planning

This step identifies the requirements and the degree of quality. The goal becomes clear across the team and stakeholders with it. While it involves delegating tasks to respective team members, project managers also evaluate risks, predict and control tasks as and when required for reporting.

Quality Assurance 

The process is implemented to ensure stakeholders that the quality standards are maintained. It helps determine whether the processes will deliver the desired output. 

Quality Control

Sometimes, additional actions are taken when there is an incapability to maintain a standard for a particular process.

Project Quality Management | Best Practices

To implement project quality management, there are a few questions that every project manager must consider to ensure quality. These questions also justify the need for a quality quotient and why the Triple Constraint framework needs to be modified today. 

Does the Output Satisfy the Customer/Stakeholder?

Just completing a project by meeting the time, scope and cost constraints does not mean the customer or stakeholder will be happy. Understanding the requirements and informing the customer/stakeholder to assure the progress of a project are essential. 

Would You Prevent or Inspect?

Project quality management depends on the Cost of Quality which is further subdivided into two parts –  cost of conformance and cost of non-conformance. 

The cost of conformance includes activities such as auditing, reviewing, testing through training, documentation to prevent the final product from failing quality standards. 

The second is self-explanatory. It is the cost that arises from failure in maintaining quality standards after the final product is inspected as unusable or defective.  

Efficiency and cost-effectiveness are determined more when project managers are preventing costs. 

How Much Improvement is Necessary to Meet the Quality Standards?

To maintain quality, continual improvement in all processes until the desired stage is reached is important. Improvements can be identified when proper monitoring and reporting standards are followed. 

Industry Examples of Project Quality Management

Manufacturing Industry

In manufacturing, Six Sigma methodologies are often employed to enhance quality. A car manufacturing company, for instance, might implement quality management by using statistical tools to reduce defects in its assembly line. By applying statistical process control (SPC) methods, they can monitor and maintain quality standards at each stage of production, thereby reducing errors and enhancing the final product's quality.

Construction Sector
Within the construction industry, ensuring quality is vital. A construction company managing a large infrastructure project might employ quality management practices by conducting regular inspections, adhering to strict building codes and safety standards, and using quality materials. They might also employ techniques like Total Quality Management (TQM) to involve all stakeholders, ensuring everyone is committed to delivering high-quality outputs.

Software Development
In software development, Agile methodologies focus on continuous improvement and frequent iterations. For instance, a software development team might use Agile practices like Scrum or Kanban to manage their projects. By conducting regular sprint reviews and retrospectives, they identify areas for improvement, address issues promptly, and ensure that the final software product meets the client's quality expectations.

Healthcare Services
In healthcare, quality management is crucial for patient safety and care. Hospitals and healthcare facilities implement quality management by standardizing processes, ensuring compliance with regulations, and implementing protocols such as Six Sigma or Lean methodologies. For example, a hospital might use Lean principles to streamline administrative processes, reducing waiting times for patients and enhancing overall service quality.

Service Industry (Hospitality):
A hotel chain aiming to maintain consistent service quality across its branches might employ quality management techniques. They could use customer feedback systems to gather insights, implement training programs for staff, and establish standard operating procedures to ensure a uniform and high-quality guest experience.

Start Learning Project Quality Management 

To learn project quality management and apply the best practices, you will need work experience. You can also go for courses including Capstone: Applying Project Management in the Real World on Coursera to get a hands-on experience. It teaches how you can maintain quality standards with a live included project. If you want to start at the base, check out Project Quality Management from Great Learning. 

And if you are looking for globally accepted project management certifications, become PMP -certified or get any PRINCE2 certification

FAQs

What does an organisation need for project quality management?

Project quality management is important for an organization to deliver projects that meet stakeholder requirements, are completed on time and budget, and help achieve the organisational strategy. It provides consistency, control and continuous improvement in project delivery.

Which project quality management stage is performing quality assurance a subprocess of?

In project quality management, performing quality assurance is a subprocess of the overall quality management stage known as "Quality Assurance." Quality assurance is a distinct phase within project quality management that specifically focuses on ensuring that the project processes are being carried out in adherence to the established quality standards and procedures. It involves systematic evaluation, audits, and reviews to verify that the project is on track to meet the defined quality objectives.

What are three different types of software that can assist in project quality management?

Some examples of project quality management software are: 1) Issue tracking tools like Jira for bug/issue reporting. 2) Document control software for version management. 3) Inspection tools for audits and non-conformance tracking like MasterControl or Qualsys.

What is the difference between Project management and Quality Managment?

Project management primarily concentrates on overseeing the planning, execution, and completion of a project. It involves defining project goals, creating schedules, managing resources, and ensuring that deliverables are completed within the specified constraints of time, cost, and scope. Quality management aims to ensure that the project's end result meets or exceeds the specified quality requirements. It involves setting quality goals, implementing quality control measures, and continuous improvement to enhance the overall quality of deliverables and processes.

What is project quality management and its types?

There are three main types of project quality management: quality planning, quality assurance, and quality control. Quality planning involves defining quality standards upfront. Quality assurance checks that the quality standards are being followed. Quality control monitors to ensure the final product or service meets the defined quality standards.

About the Author
author-image
Syed Aquib Ur Rahman
Senior Executive Content

Aquib is a seasoned wordsmith, having penned countless blogs for Indian and international brands. These days, he's all about digital marketing and core management subjects - not to mention his unwavering commitment ... Read Full Bio

Comments