Free ITIL Courses Online

ITIL, or Information Technology Infrastructure Library, is a set of best practices for IT service management. It provides a structured approach to managing IT services, ensuring they align with the needs of the business.

ITIL helps organizations deliver high-quality IT services, improve customer satisfaction, and manage risks effectively. It is widely recognized and used by companies worldwide to streamline their IT operations.

Key Components of ITIL

Service Strategy: Focuses on designing, developing, and implementing service management as a strategic asset.
Service Design: Helps create IT policies and architecture.
Service Transition: Guides the transition of new or changed services into operations.
Service Operation: Manages day-to-day activities and processes.
Continual Service Improvement: Ensures services are aligned with changing business needs.

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Key Components of ITIL

Service Strategy: Focuses on designing, developing, and implementing service management as a strategic asset.
Service Design: Helps create IT policies and architecture.
Service Transition: Guides the transition of new or changed services into operations.
Service Operation: Manages day-to-day activities and processes.
Continual Service Improvement: Ensures services are aligned with changing business needs.

Why Learn ITIL in 2024?

Reason	Description
High Demand	As businesses increasingly rely on digital technologies, the need for IT professionals skilled in ITIL practices keeps growing across industries. Organizations require experts to manage complex IT service operations efficiently.
Career Advancement	ITIL certification showcases your IT service management expertise. It enhances your professional credibility. This can lead to better job opportunities, higher salaries, and career growth.
Standardized Approach	ITIL provides a standardized framework for delivering high-quality IT services. It ensures consistency and efficiency across an organization's IT operations.
Improved Service Quality	Implementing ITIL processes helps organizations improve IT service quality. It increases customer satisfaction. It also aligns IT services better with business objectives.
Cost Optimization	Following ITIL practices helps streamline IT processes. It reduces service downtime and optimizes resource utilization. This leads to cost savings and increased productivity.
Vendor Neutrality	As a vendor-neutral framework, ITIL can be applied to any IT environment. It is independent of specific technologies or tools used. This ensures its long-term relevance.
Continual Improvement	ITIL emphasizes continual service improvement. It enables organizations to proactively adapt to changing business needs and technological advancements.
Competitive Edge	Adopting ITIL best practices can give organizations a competitive advantage. It allows them to deliver superior IT services. It also helps meet regulatory compliance requirements more effectively.

Also Read: Top 8 Highest Paying IT Certifications

Job Profile After Completing ITIL Courses 2024

Job Profile	Job Description	Skills Required	Salary (in INR)
ITIL Service Manager	Manages IT service delivery and support.	ITIL knowledge, leadership, communication	â‚¹13,50,000/-
ITIL Consultant	Advises on ITIL implementation and best practices.	ITIL expertise, analytical skills, consulting	â‚¹7,20,000/-
IT Process Owner	Oversees specific ITIL processes and ensures their effectiveness.	Process management, ITIL knowledge	â‚¹7,50,000/-
IT Project Manager	Manages IT projects, ensuring they align with ITIL practices.	Project management, ITIL, risk management	â‚¹19,50,000/-
Service Desk Manager	Manages the service desk and ensures efficient issue resolution.	ITIL, customer service, problem-solving	â‚¹9,20,000/-
Change Manager	Manages and coordinates changes in IT services.	ITIL, change management, communication	â‚¹9,00,000
Incident Manager	Manages IT incidents to restore services quickly and minimize impact.	ITIL, incident management, problem-solving	â‚¹7,30,000/-
Problem Manager	Identifies and resolves underlying issues in IT services.	ITIL, problem management, analytical skills	â‚¹9,50,000/-
IT Operations Manager	Oversees IT operations, ensuring they follow ITIL standards.	ITIL, operations management, leadership	â‚¹12,70,000/-
IT Governance Manager	Ensures IT services comply with organizational governance and policies.	ITIL, governance, compliance	â‚¹15,00,000/-

Types of ITIL Courses and Certifications

Certification	Description	Who Should Take This?	Prerequisites
ITIL Foundation	Introductory level, covers basic ITIL concepts and terminology.	Beginners in IT service management, IT professionals starting their ITIL journey.	None
ITIL Practitioner	Focuses on applying ITIL concepts in real-life scenarios.	IT professionals with basic ITIL knowledge, aiming to improve practical application skills.	ITIL Foundation certification.
ITIL Intermediate	Includes modules on specific ITIL processes and lifecycle stages.	IT professionals seeking to specialize in specific ITIL processes or lifecycle stages.	ITIL Foundation certification.
ITIL Expert	Advanced level, requires passing multiple intermediate modules.	IT professionals aiming for a deep and broad understanding of ITIL practices.	ITIL Foundation and Intermediate certifications.
ITIL Master	Highest level, demonstrates extensive ITIL knowledge.	Senior IT managers and consultants who want to prove their comprehensive ITIL expertise.	ITIL Expert certification and five years of IT service management experience.

ITIL Course Syllabus

ITIL Foundation

Module	Topics Covered
Introduction to ITIL	Overview of ITIL, Key Concepts and Terminology
ITIL Service Lifecycle	Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
ITIL Service Strategy	Service Portfolio Management, Financial Management for IT Services, Demand Management
ITIL Service Design	Service Level Management, Service Catalog Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management
ITIL Service Transition	Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Knowledge Management
ITIL Service Operation	Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management
Continual Service Improvement	Seven-Step Improvement Process, Service Measurement and Reporting

ITIL Practitioner

Module	Topics Covered
Introduction	Overview of ITIL Practitioner, Guiding Principles
Continual Service Improvement (CSI)	CSI Approach and Techniques, Using CSI to Manage Improvement
Organizational Change Management	Principles of Organizational Change Management, Communication, Stakeholder Management, Metrics
Metrics and Measurement	Key Metrics for IT Service Management, Implementing Measurement and Metrics
Communication	Effective Communication Strategies, Communication Planning and Implementation
Applying ITIL in Real-World Scenarios	Case Studies, Practical Applications

ITIL Intermediate

Service Lifecycle Modules

Module	Topics Covered
Service Strategy	Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management, Business Relationship Management
Service Design	Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management
Service Transition	Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Change Evaluation, Knowledge Management
Service Operation	Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management
Continual Service Improvement	Seven-Step Improvement Process, Service Reporting, Service Measurement

Capability Modules

Module	Topics Covered
Operational Support and Analysis (OSA)	Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management, Application Management
Planning, Protection, and Optimization (PPO)	Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management
Release, Control, and Validation (RCV)	Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Request Fulfillment, Change Evaluation, Knowledge Management
Service Offerings and Agreements (SOA)	Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management, Financial Management for IT Services, Business Relationship Management

ITIL Expert

Module	Topics Covered
Integration of ITIL Lifecycle Modules	Managing Across the Lifecycle, Comprehensive integration and application of all ITIL modules
Managing Across the Lifecycle	Extensive understanding of ITIL processes and how they interact, Detailed study of ITIL principles and best practices

ITIL Master

Module	Topics Covered
In-depth Practical Application	Real-World Project Submission and Assessment, Extensive ITIL Knowledge Application, Customized ITIL Solutions

Questions That You Must Ask Before Choosing the Best ITIL Courses and Certifications

What is the course curriculum?

Does it cover all the essential ITIL concepts and practices?

Is the course accredited?

Is the training provider accredited by recognized ITIL organizations like AXELOS?

What are the qualifications of the instructors?

Do the instructors have relevant ITIL certifications and industry experience?

What is the course format?

Is it online, in-person, or a blend of both?

What is the duration of the course?

How long will it take to complete the course, including study and exam preparation time?

What are the prerequisites for the course?

Do I need any prior knowledge or certifications to enroll in this course?

What support is available during the course?

Are there resources like study guides, practice exams, and discussion forums?

What is the exam format and fee?

How is the certification exam structured, and what are the costs associated with it?

What is the pass rate for the certification exam?

What percentage of students pass the certification exam on their first attempt?

What career opportunities are available after completing the course?

What job roles and career paths can I pursue with this certification?

Are there any reviews or testimonials from past students?

What do former students say about their experience with the course and provider?

Is there any post-course support or alumni network?

Can I access ongoing support or connect with other ITIL professionals after completing the course?

What is the cost of the course?

Are there any additional fees or costs apart from the tuition fee?

What is the value of the certification in the industry?

How recognized and valued is this ITIL certification in the job market?

Is there a money-back guarantee or refund policy?

What options are available if I am not satisfied with the course?

Best ITIL Courses

ITIL 4 Foundation: An Introduction to ITIL 4: Learn the key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.

Key Features of Course

Course Duration: 6 hour
Mode of Learning: Online Education
Difficulty Level: Intermediate

ITIL Foundation Certificate Training: ITIL Foundation training is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL Foundation certification is considered as the entry level qualification in the field of IT Service Management. It includes ITIL Lifecycle Phase Interactions and Outcomes, ITSM processes and Service Management best practices.

Key Features of Courses:

24 hours of self-paced learning
5 industry-based case studies & 7 real world-examples
50 end of chapter quizzes & 4 simulation exams
ITIL Foundation Exam fee included
Total Fees: INR 14, 375
Mode of Learning: Online
Difficulty Level: Begineer

IT Asset Management-Hardware Asset Management: The ultimate course for learning everything about IT Asset Management. Includes free ITAM eBook & free process flows. This course focuses more on Hardware Asset Management (HAM), rather than Software Asset Management (SAM).

Key Features of Course

Total Fees: INR 455
Course Duration: 2 hours
Mode of Learning: Online

Introduction to Service Management with ITIL 4: Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices.

Key Features of Course

Course Duration: 2 Hours
Total Fees: 3200
Mode of Learning: Online

ITIL 4 Managing Professional Certification: This course is designed to equip IT professionals with the skills and knowledge necessary to become effective leaders in IT service management (ITSM) using the ITIL 4 framework. This course is a comprehensive program designed to equip IT professionals with the skills and knowledge necessary to excel in IT service management (ITSM) leadership roles.