Advanced Diploma in Customer Services Level 5 at OHSC Overview
Advanced Diploma in Customer Services Level 5
at OHSC
Quality of customer support provided determines a brand?s performance. Learn powerful customer service methods with this course.
Duration | 450 hours |
Total fee | ₹65,310 |
Mode of learning | Online |
Difficulty level | Intermediate |
Course Level | UG Diploma |
Advanced Diploma in Customer Services Level 5
Table of contents
Advanced Diploma in Customer Services Level 5 at OHSC Highlights
Advanced Diploma in Customer Services Level 5
at OHSC
- Earn a certificate of achievement from the Quality Licence Scheme and a Learner Unit Summary
- Get 1:1 tutor support
- Interest Free Fee Installments
Advanced Diploma in Customer Services Level 5 at OHSC Course details
Advanced Diploma in Customer Services Level 5
at OHSC
Skills you will learn
Who should do this course?
- For Existing customer service operatives looking to climb the career ladder
- For Newcomers interested in more advanced customer service roles
- For Business owners, managers and entrepreneurs
- For Anyone currently working in a customer service setting
- For Candidates interested in customer service roles worldwide
What are the course deliverables?
- Take your career in customer service to the next level, with an accredited online course from Oxford Home Study Centre! Discover what makes quality customer service the most important differentiating factor in today?s business world! Our most advanced program to date, this endorsed Level 5 Advanced Customer Service Skills Course provides fascinating insights into the art of customer excellence! Learn how to successively identify and anticipate customer requirements, create a business-wide customer excellence framework and use quality customer care to enhance your brand image! Explore employee training and development for improved customer service, how to transform every negative experience into a positive and master the art of dealing with difficult customers! Boost your outlook with an advanced customer service skills training course, brought to you exclusively by Oxford Home Study Centre!
More about this course
- This most advanced program to date, this endorsed Level 5 Advanced Customer Service Skills Course provides fascinating insights into the art of customer excellence
- Learn how to successively identify and anticipate customer requirements, create a business-wide customer excellence framework and use quality customer care to enhance brand image
- Increasingly, it’s the quality of the customer support provided that determines a brand’s performance
Advanced Diploma in Customer Services Level 5 at OHSC Curriculum
Advanced Diploma in Customer Services Level 5
at OHSC
Unit 1. Customer Service: An Introduction
Unit 2. Strategies for Understanding Your Customers
Unit 3. The Customer-Focused Organisation
Unit 4. Creating Customer Service Strategy
Unit 5. Customer Services: Implementing a Service Excellence Strategy
Unit 6. Advanced Training & Development for Effective Customer Service
Unit 7. Building Strong Relationship with Customers
Unit 8. Effective Communication
Unit 9. Concept of Empowerment & Ownership
Unit 10. The Right Way to Manage Unprofitable Customers
Unit 11. Handling complaints
Unit 12. Importance of Feedback in Customer Service
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Advanced Diploma in Customer Services Level 5 at OHSC Contact Information
Advanced Diploma in Customer Services Level 5
at OHSC
Address
Sandford Gate, East Point Business Park, Littlemore, Oxford OX4 6LB, United Kingdom
Oxford ( Oxfordshire)
Phone
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