Arizona State University - Business English: Management and Leadership 

Introduction

1.1 I Need To Get My Team Together

1.3 Direct and Indirect Approaches

1.5 More on the Indirect Approach

1.8 Summarizing Basics

1.12 Making Direct and Indirect Requests

1.14 Week 1 Review

1.2 Vocabulary Preview: Staffing and Hiring

1.6 Example: An Indirect Message

1.10 "The Secret to Making Better Hires"

1.15 Quizlet Vocabulary Practice: Staffing and Hiring

1.4 Direct and Indirect Approaches

1.7 The Indirect Approach

1.9 Summarizing Basics

1.11 The Secret to Making Better Hires

1.13 Making Direct and Indirect Requests

1.16 Week 1 Test

Meeting Management

2.1 The toothpaste of the future

2.3 Effective Meeting Practices

2.6 Conference Calling

2.8 Future Tense Contractions

2.12 Writing Effective Summaries

2.14 Week 2 Review

2.2 Vocabulary Preview: Meeting Management

2.4 Example: Agenda

2.10 The Future of Meetings

2.15 Quizlet Vocabulary Practice: Meeting Management

"A Conference Call in Real Life" - satire

Global Meeting Planner

2.5 Effective Meeting Practices

2.7 Conference Calling Strategies

2.9 Future Tense Contractions

2.11 Future of Meetings

2.13 Writing Effective Summaries

2.16 Week 2 Test

Leading and Teaming

3.1 The agenda for the day

3.3 Handling Interruptions

3.5 Conference Calling Tips for the Non-Native Speaker

3.7 Strategies to interrupt/Hold the floor

3.11 Infinitives and Gerunds

3.13 Week 3 Review

3.2 Vocabulary Preview: Leading and Teaming

3.4 Amy Cuddy's TED Talk on "Power Posing"

3.9 Phrases for Interruption and Clarification

3.14 Quizlet Vocabulary Practice: Leading and Teaming

The Lewis Model of Cultural Norms

Hofstede's Cultural Comparison Tool

Directions for Submitting Video/Audio

3.6 Communication Lesson Review

3.8 Strategies to interrupt/Ask for clarification

3.10 Phrases for Interruption and Clarification

3.12 Infinitives and Gerunds

3.15 Week 3 Test

Planning, Organizing, and Delegating

4.1 The status report

4.3 Writing Effective Emails

4.5 Communicating Status Reports

4.8 Business Communication/Concise Language

4.12 Reading Numbers

4.14 Week 4 Review: Part 1

4.15 Week 4 Review: Part 2

4.2 Vocabulary Preview: Planning, Organizing & Delegating

4.6 Example: Status Report

4.10 Business Writing Tips-Changing Nouns to Verbs

4.16 Incomplete Status Report

4.17 Quizlet Vocabulary Practice: Planning, Organizing & Delegating

4.4 Writing Effective Emails

4.7 Communicating Status Reports

4.9 Business Communication/Concise Language

4.11 Changing Nouns to Verbs

4.13 Reading Numbers

4.18 Week 4 Test

Managing and Coaching

5.1 Like a coach

5.3 Coaching and Mentoring

5.5 Effective Teaming

5.8 First Conditionals

5.12 Strategies for Active Listening and Feedback

5.14 Week 5 Review

5.2 Vocabulary Preview: Managing & Coaching

5.6 Tuckman's Phases of Group Development

5.10 Active Listening Skills

5.15 Quizlet Vocabulary Practice: Managing and Coaching

5.4 Coaching and Mentoring

5.7 Phases of Group Development

5.9 First Conditionals

5.11 Active Listening Skills

5.13 Strategies for Active Listening and Feedback

5.16 Week 5 Test

Review

6.1 Review Video 1 Optional Email Peer Review

6.2 Review Video 2 Optional Email Peer Review

6.5 Credits

6.3 Final Examination