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Great Learning
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Demystifying Customer Experience 

  • Offered byGreat Learning
  • Private Institute

Demystifying Customer Experience
 at 
Great Learning 
Overview

Duration

1 hour

Total fee

Free

Mode of learning

Online

Difficulty level

Beginner

Official Website

Explore Free Course External Link Icon

Credential

Certificate

Demystifying Customer Experience
Table of content
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  • Overview
  • Highlights
  • Course Details
  • Curriculum

Demystifying Customer Experience
 at 
Great Learning 
Highlights

  • Earn a certificate of completion
Details Icon

Demystifying Customer Experience
 at 
Great Learning 
Course details

What are the course deliverables?
  • Customer experience
  • Customer satisfaction
  • Tips for interviews
More about this course
  • This course will demystify the customer experience and shall help learners embed the CX mindset while driving data/automation transformations
  • This will enable one to understand the critical elements of CX, which they must follow to excel in their professional journey as data/digital professionals
  • The course will be divided into three blocks: Transition from CSAT to CX, Data / AI / ML double-edged sword for the CX, and the secret CX ingredient for one's success as a professional

Demystifying Customer Experience
 at 
Great Learning 
Curriculum

Introduction to Business Process Management Course

Customer Satisfaction to Customer Experience

Data in Customer Experience

How to use this data?

Why does transformation fail?

CX key ingredients

Data and digital interviews

Tips to ace your interview

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Demystifying Customer Experience
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