Hotel Front Desk

Offered byUDEMY

Hotel Front Desk
at
UDEMY
Overview

Learn the role and importance of Front Office Operations in the Hotel

Duration	2 hours
Total fee	₹2,599
Mode of learning	Online
Credential	Certificate

Hotel Front Desk

Table of content

Overview
Highlights
Course Details
Curriculum
Faculty
+ 1 more item

Hotel Front Desk
at
UDEMY
Highlights

Earn a certificate of completion from Udemy
Get full lifetime access of the course material
Comes with 30 days money back guarantee

Hotel Front Desk
at
UDEMY
Course details

Skills you will learn

Operations Front Office

Who should do this course?

For Anyone who is inspired to grow in Hospitality and Travel Industry
For Current Front Office Associates that would like to become Managers

What are the course deliverables?

Foundational procedures of Front Office
Day to day tasks/reports/actions at the desk
Successful Front Office Manager To Do List and Complete day to day Checklist
How to respond to an unhappy guest survey or email
Service recovery and how to resolve Guest Complaints
Why is it important to understand the real reason guests complain
Key Performance Indicators and how to measure success of Front Office Department

More about this course

This course will teach you all details, reports, transactions, skills you need to operate Front Office Department
Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one
Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins

Hotel Front Desk
at
UDEMY
Curriculum

Introduction to Front Office Management

Review of Front Office Operations

Fundamentals of Front Office Management

Fundamentals of Front Office Management

Daily Checklist

Leadership Checklist

Arrival Experience

Arrival Experience

Guest Experience Management

How to respond to an unhappy guest emails/surveys

Understand the real reason your guests complain

Service Recovery

Hotel Front Desk
at
UDEMY
Faculty details

Oksana Gyulnazaryan

She started her Hospitality career as an intern at one of the Chicago Hotels. Her first job was Front Desk Agent. After successful completion of internship she continued her career in Hospitality Industry where she became Front Office Supervisor, Assistant Manager and Director of Front Office.