Updated on Oct 14, 2022 07:04 IST
Vipra Shrivastava

Vipra ShrivastavaSenior Manager - Content

Front Office Management plays an important role in the first impression of a company. Every organisation requires a person/department to attend visitors at the entry to address their general concerns and queries. Front Office desk or the reception is the face, which represents the organisation. Front Office Management is a key requirement at offices, organisations, hotels, hospitals and institutes.  

As we know that customer experience is very important to the success of hospitality and travel businesses so the Front Office department plays a very critical role. It is the one of the main departments that directly interacts with the customers from their arrival till the time of check-out. The Front Office staff receives guests, address their queries, handles their requests and ensure that they have a pleasurable stay.

Front Office Management is a specialised area, which requires special skills and training. Unfriendly and inefficient staff in the Front Office department can severely affect the business.

As a career, Front Office Management has decent opportunities in hospitality industry. One can start as a front office manager and rise up to senior managerial levels such as floor manager, hotel manager, etc. Read below, all about Front Office Management including courses, career, eligibility, etc.

Front Office Management: Eligibility Criteria

Courses in Front Office Management are available as degree, diploma and certificates. The minimum eligibility criteria for Front Office Management courses.

  • UG Courses: Candidate must have completed Class 12 or equivalent from a recognised examination board or university.
  • PG Courses: Candidate must have completed graduation or equivalent from a recognised university.

Front Office Management: Required Skillset

To be able to make a successful career in Front Office Management, one needs to have pleasing and friendly personality. Given below are key skills required for Front Office Management:

Front Office Management: Skills Required

Pleasant personality

Willingness and ability to solve queries

Friendly disposition

Good grooming skills

Good communication skills

Calm and patient

Front Office Management Courses

One can pursue Front Office Management in full time, part time and online modes. Courses available in India are degree, diploma and certification. Some of the popular courses for a career in Front Office Management are listed below:  

  • Diploma in Front Office Management
  • Certificate in Front Office Management
  • PG Diploma in Front Office Management
  • Bachelor of Hotel Management
  • BVoc in Hotel Management
  • BBA in Hotel and Tourism Management
  • BSc in Hospitality and Tourism Studies
  • BSc in Airlines, Tourism and Hospitality
  • BSc in Airlines, Tourism and Hospitality
  • BBA in Hospitality, travel & tourism
  • BSc in Hospitality and Hotel Administration

Front Office Management Syllabus

Given below is the syllabus of a diploma course of Front Office Management:

Front Office Management Syllabus

Fundamentals of Front Office Operations

  • Structure of Front Office Department
  • Functional Organisation of Front office
  • Front Desk Layout and Equipment
  • Accommodation Concept
  • Reservation Activities
  • Communicate with Customer and Colleagues
  • Personal Care &Safety

Handling Reception

  • On-Arrival Procedures
  • Receiving, Greeting, Welcoming a Guest
  • Assessing The Guest Requirements
  • Registration & Rooming Procedure
  • Room Change
  • Handling Guest Requests
  • Mail Handling Procedures
  • Message Handling Procedure
  • Checkout & Settlement
  • Maintain IPR of Organisation and Customers

Check-in & Check-out Process

  • Front Office Communication
  • Importance of inter-Departmental Communication
  • Types & Methods of Communication
  • Handling of Special Situations
  • Assist Guest in check-in and Checkout Process
  • Handling Guest Complaints
  • Staff Organisation, Duty Rotas& Work Schedule

Front Office Supervisory Skills

  • Communicating with Guests
  • Handling Guest Requests & Guest Complaints
  • Manual Key Control Procedure
  • Left Luggage Procedures
  • Handling of Special Situations Like – VIP / Spat / DG Guests
  • Hotel / Front office Security System
  • Front Office System
  • Train and Supervise Front Office Staff

Front Office Yield Management

  • Yield Management
  • Concept of Yield Management
  • Capacity Management
  • Discount Allocation
  • Measuring Yield
  • Potential Average SGL / DBL Rate
  • Multiple Occupancy Percentage
  • Rate Spread
  • Potential Average Rate
  • Room Rate Achievement Factor
  • Yield Statistic
  • Equivalent Occupancy
  • Required Non-Room Revenue Per Guest
  • Elements of Yield Management
  • Elements of Yield Management

Managing Front Office

  • Planning & Operations
  • Establishing Room Rates
  • Forecasting Room Availability
  • Budgeting for Operations
  • Evaluating Front Office Operations
Confused about which Course & Career to choose?
Take Shiksha Career Test and make the right Course & Career decision!
Get Unique Recommendations based on your Personality, Hidden Strengths and Natural Abilities

Career in Front Office Management

Front Office Management career prospects are largely in tourism, hospitality and hotel industry. The main responsibility of Front Office department is to ensure smooth operations viz. stay and services provided to the guests. The department includes:

  • Front desk
  • Uniformed services
  • Concierges
  • Front Office accounting system
  • private telephone network used within an organization

Front Office Operations

There are two categories of Front Office Operations – Front House Operations and Back House Operations. Let’s understand them one by one:

Front-House Operations

Front House Operations include activities that are visible to the guests of the hotel. These activities include:

  • Handling request for an accommodation
  • Checking availability and assigning accommodation to guests as per their requirement
  • Making guest entries and paper work regarding registration and payment
  • Settling bills at the time of check out

Back House Operations

Back House Operations of the Front Desk Department include the following activities:

  • Keeping a databased of guests
  • Ensuring smooth services for the guests
  • Maintaining guest’s account with the accounting system
  • Preparing bills
  • Generating reports

Front Office Manager: Salary and Job Roles

The average starting salary of a Front Office Manager in India is INR 3.50 lakh per annum. The remuneration increases as the individual gains experience in the field. Given below are the Front Office Manager Job Roles:

  • Ensuring order and tidiness of the front desk
  • Training and supervising support staff
  • Making duty roster
  • Ensuring smooth operations in customer service
  • Handling complaints queries
  • Monitoring supplies and stock
  • Preparing and monitor office budget
  • Keeping records and maintaining data
  • Ensuring company’s policies and safety guidelines are followed

FAQs on Front Office Management

Q: What is Front Office Management?

A: Front Office Management is a part of hotel and hospitality services is to ensure smooth operations viz. stay and services provided to the guests.

Q: What are the courses in Front Office Management?

A: Front Office Management courses are available at undergraduate and postgraduate levels. Candidates can opt for BBA, BHM, BSc, MSc, Diploma and Certificate courses.

Q: What is the eligibility criteria for pursuing Front Office Management?

A: For UG courses in Front Office Management, eligibility criteria is class 12 or equivalent from a recognised board or university. For PG courses, candidates should be a graduate from any recognised university.

Q: What is the role of a front office manager?

A: The role of front office manager is to ensure ensuring smoot operations in customer service, making duty roster, handling complaints queries and keeping records and maintaining data, etc.

Q: What is the average salary of front office manager?

A: The average starting salary of front officer manager in India is INR 3.5 lakh per annum. The salary increases as the individual gains experience in the field.

Q: What is the syllabus of Front Office Management course?

A: The syllabus of Front Office Management course Fundamentals of Front Office Operations, Fundamentals of Front Office Operations, Check-in, Check-out Process, Front Office Supervisory Skills, Front Office Yield Management and Managing Front Office.

Q: Which course should I opt for in class 11 for a career in Front Office Management?

A: For making a career in Front Office Management, one can opt for any stream (Science, Arts or Commerce) of education in class 11.

Q: How can I pursue a Front Office Management course?

A: To pursue a Front Office Management course one can opt for degree or diploma courses after class 12 or postgraduate diploma courses after graduation.

Popular Front Office Management Colleges in India

Following are the most popular Front Office Management Colleges in India. Learn more about these Front Office Management colleges (Courses, Reviews, Answers & more) by downloading the Brochure.
1 Course
27.36 K

#20 Shiksha Collections

1 Course
50 K

#19 Shiksha Collections

1 Course
27 K
36 K
52.5 K

#8 Outlook

1 Course

Popular Private Front Office Management Colleges in India

39.9 K
2 Courses
90 K
1 Course
40.5 K
30 K
1 Course
27.36 K

#20 Shiksha Collections

Popular Front Office Management UG Courses in India

Following are the most popular Front Office Management UG Courses . You can explore the top Colleges offering these UG Courses by clicking the links below.

UG Courses

Popular Front Office Management PG Courses in India

Following are the most popular Front Office Management PG Courses . You can explore the top Colleges offering these PG Courses by clicking the links below.

PG Courses

Comments

F

How and when will the exam be conducted at Amity University Online for Online Professional Certificate in Front Office Management?

45048077
Kr Saurabh

Beginner-Level 2

2 months ago

The Professional Certificate in Front Office Management online course provides a comprehensive overview of the various approaches to providing world-class customer service. Designed specifically for those working in the tourism and hospitality industry, this course is accessible via your own time...The Professional Certificate in Front Office Management online course provides a comprehensive overview of the various approaches to providing world-class customer service. Designed specifically for those working in the tourism and hospitality industry, this course is accessible via your own time, space and schedule and includes modules on marketing, law, and taxation as well as leadership skills. The course is 100% online and self-paced. You can complete it in 7 hours per week. You will be awarded the Professional Certificate in Front Office Management upon completion. The curriculum is designed for intermediate-level learners.
This course will give you an understanding of the organizational duties and classifications of hotels, in addition to the Front Office responsibilities. You will also get to explore cash and credit for guests as well as the guest cycle in-depth.
The Front Office Management course is a comprehensive syllabus covering important topics and skills for those involved in hospitality and tourism. Topics covered include food service operations, tourism attraction support services, and the essentials of the industry. The Front Office course provides all technical and supervision skills required to act as a successful Front-office professional.
KEY HIGHLIGHTS OF THE PROGRAM :
- Explain the interdependent components of the international hospitality and tourism industry including
transportation, customer service, food service, lodging etc.
- Demonstrate professional lodging-specific technical skills, supervisory techniques and management skills.
- Explain the types and elements of food service operations.
- Demonstrate front-of-the-house technical and supervision techniques.
- Describe tourism attraction support services and related business opportunities.
- Describe the importance of developing the FSM as a sustainable tourism destination.
Understanding the classification of the hotel, organization duties and responsibilities of the Front Office department

N

Nikhil Kumar Dev

Beginner-Level 5

2 months ago

All information is updated regularly in Amity University website.

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy and Cookie Policy.