Hotel management: Hospitality and service

Offered byUDEMY

Hotel management: Hospitality and service
at
UDEMY
Overview

All you need to know about hotel sphere to start or improve your career

Duration	4 hours
Total fee	₹389
Mode of learning	Online
Credential	Certificate

Hotel management: Hospitality and service

Table of content

Overview
Highlights
Course Details
Curriculum
Faculty

Hotel management: Hospitality and service
at
UDEMY
Highlights

Earn a certificate of completion from Udemy
Get full lifetime access of the course material
Comes with 30 days money back guarantee

Hotel management: Hospitality and service
at
UDEMY
Course details

Skills you will learn

Communication skills Front Office Body Language

What are the course deliverables?

You will improve your professional interaction skills
You will get to know the main aspects of work in hotel sphere, learn its specifics
You will be able to speak the same language with hospitality professionals
You will be more more competitive and confident when get a job

More about this course

This course will help you to get to know the main aspects of work in hotel sphere, its specifics; you will be able to speak the same language with hospitality professionals and be more confident when get a job
Becoming a professional is a continuous improvement process that good employees got from different sources (work, experience, education, trainings, communication and so on)
The ability to help someone, meet their needs, or simply make them feel «home away from home» is an important element of almost every business today, especially in hospitality and tourism

Hotel management: Hospitality and service
at
UDEMY
Curriculum

Introduction

Introduction

Professional Interaction with people

Communications

Proactive service

Body Language

Rhetoric

Data security

Hotel Introduction

Start your working journey

Hygiene & Uniform

Service and Hospitality

Complaints

Hotel Structure

Front office

Housekeeping

Reservations

Food & Beverage

Food & Beverage

Guest service

Table setting. Part I

Table setting. Part II

Etiquette

Hotel management: Hospitality and service
at
UDEMY
Faculty details

Arthur Bairamukov

Designation : Hospitality Description : My work has always been related to communication with people. I started my career path in hospitality 10 years ago being a student of the International Relations faculty, when I got my first entry-level position in the 5-star hotel. I didn't know anything about this world, how it works - I was like Kevin charmed by The Plaza Hotel in my favorite <<Home Alone>>. Hospitality sphere is very specific that requires not only an excellent knowledge of the responsibilities, but perfect communication skills, knowledge of psychology and foreign languages, multitasking and attention to details, and a lot more. All these skills I learned in practice. During these years I've got a priceless experience by working for the best 5-star hotels, international sport and congress events in hospitality unit and VIP delegate-management.