ITIL Intermediate Certifications - IT Service Management

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ITIL Intermediate Certifications - IT Service Management
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PeopleCert
Overview

Gain knowledge and skills needed to effectively manage and improve IT services in alignment with organizational goals and objectives

Mode of learning	Online
Credential	Certificate

Table of contents

Skills you will learn

Who should do this course?

What are the course deliverables?

This module covers the principles and processes involved in developing IT service strategies aligned with business objectives
Topics include defining service portfolios, financial management, demand management, and service strategy implementation
This module focuses on the design of IT services and related processes to meet business requirements
Topics include service catalog management, service level management, availability management, capacity management, IT service continuity management, and information security management
This module covers the processes and practices involved in transitioning IT services from development to production environments
Topics include change management, service asset and configuration management, release and deployment management, and knowledge management.

More about this course

This course is a series of specialized training programs designed to provide in-depth knowledge and skills in specific areas of IT Service Management (ITSM) covered by the ITIL framework
This course provides knowledge and skills essential for effective IT service management, enabling them to contribute to the improvement and optimization of IT services within their organizations