Leadership Skills For A Hotel Manager

Offered byUDEMY

Leadership Skills For A Hotel Manager
at
UDEMY
Overview

Become more persuasive and influential in hotel management

Duration	4 hours
Total fee	₹389
Mode of learning	Online
Credential	Certificate

Leadership Skills For A Hotel Manager

Table of content

Overview
Highlights
Course Details
Curriculum
Faculty

Leadership Skills For A Hotel Manager
at
UDEMY
Highlights

Earn a certificate of completion from Udemy
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Leadership Skills For A Hotel Manager
at
UDEMY
Course details

Who should do this course?

For New Or Existing Hotel Managers Who Wants Upgrade Their People/Leadership Skills

What are the course deliverables?

How To Set Up Authority
Understand Your Customer
How To Hire, Keep And Lead The Team Confidently
Build Long Time Relationship With Your Boss & Your Guest
Persuasive Appearance
How To Handle Complaints And Conflicts Like A Pro

More about this course

This course will give you the right thinking tools with which you be able to know your customers & their problems so that you can avoid those situations and if any tough situation arise then you be able to deal with them more intelligently in the current situation and be able to make the right decision in conflict situations
By doing these exercises you will be able to install these strategies in your unconscious mind as these exercises will help you to stimulate your mind to make the learning deeper
In this course you are going to learn how to hire great team members that will stay at work for long period of time and actually with them you be able run your hotel on autopilot

Leadership Skills For A Hotel Manager
at
UDEMY
Curriculum

Introduction

Introduction

Module 1- Set up your authority

Build your foundation

Start With Strengths

My Authorities

Know Your Business

Set Up Behind The Scene

Module 2 - Understand your customer

Know Your customer

What Service Does My Guest Expect?

Module 3 - Your A team

Types Of Team Players

How To select Top Team Players?

Know Your Team

Connect With Your Team

Lead Your Team

Build Trust, Gain & Maintain Respect In Your Team

Feedback To Your Team

Module 4 - Your Relationship with your guest

Why Build Relationship With Guest?

Acknowledge Your Guest

Be Influential During Conversation

Make Customers Like You

Module 5 - Persuasive Appearance

Persuasive Dressing Sense

Persuasive Behaviours

Be Influential And Respectful

Module 6 - Handle Complaints

3 Magical Hats

Module 7 - Let's put it all together

Let's put it all together

Module 8 - Bonus

Bonus

Leadership Skills For A Hotel Manager
at
UDEMY
Faculty details

Gurnam Sangha

Gurnam Sangha also known as Bobby, is business coach. He Have expertise in body language, emotional intelligence and social skills. He worked for long time in hospitality industry in departments where he deal with people on daily basis. Currently he Is helping business owners in getting rid of success blocks out of their way to achieve their business outcomes.