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Resolve Conflicts at Work at OpenClassrooms Overview
Duration | 8 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Resolve Conflicts at Work at OpenClassrooms Highlights
- Earn a Certificate of Achievement on successful course completion
- Created by Open Classes, leading E-learning Platform in Europe
- One-on-one mentorship sessions
- Job guarantee
Resolve Conflicts at Work at OpenClassrooms Course details
- Analyze an emerging conflict
- Apply conflict resolution techniques
- Prevent conflict by promoting cooperation and well-being
- Develop the soft skills needed to resolve conflicts (empathy, assertiveness, active listening, positive communication)
Resolve Conflicts at Work at OpenClassrooms Curriculum
Part 1 - Analyze an emerging conflict
Get the most out of this course
Spot early warning signs
Determine the causes of a conflict
Track risk factors
Quiz: Analyze an emerging conflict
Part 2 - Develop the soft skills needed to resolve conflicts
Learn to manage your emotions
Develop your empathy and assertiveness
Use active listening and positive communication
Quiz: Develop the soft skills needed to resolve conflicts
Part 3 - Apply conflict resolution techniques
Map the conflict
Lead a conflict resolution session using the DESC technique
Overcome classic obstacles
Create the right conditions to foster long-term cooperation
Quiz: Plan the steps to resolve a conflict
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