Strategic Customer Relationship Management and Sales
offered by U of T

3.6 /5

(1 Review)

Public University
3 Campuses
Estd. 1827

Strategic Customer Relationship Management and Sales
at
U of T
Overview

A comprehensive overview of Strategic Customer Relationship Management and Sales

Duration	24 hours
Total fee	₹49,714
Mode of learning	Online
Course Level	UG Certificate

Strategic Customer Relationship Management and Sales

Table of content

Overview
Highlights
Course Details
Curriculum
Student Reviews

Strategic Customer Relationship Management and Sales
at
U of T
Highlights

Earn a Certificate after completion of the course

Strategic Customer Relationship Management and Sales
at
U of T
Course details

Skills you will learn

Sales Operations Relationship Management Operations management Marketing Customer Relationship

More about this course

In this course aspirants will learn how CRM can have a positive impact on sales, marketing, customer service, technology and operations
You'll explore ways to get organizations and individual departments to change their approach to customer service, re-aligning process and rewards
You'll learn key implementation techniques and sales strategies such as customer lifetime value (CLV) and loyalty

Strategic Customer Relationship Management and Sales
at
U of T
Curriculum

Understand the strategic value of customer relationship management (CRM)

Apply CRM techniques to improve sales, marketing, customer service, IT and operations

Use key CRM concepts to plan and implement successful marketing programs

Use CRM readiness assessments

Build and measure customer loyalty using CRM database strategies and techniques

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University of Toronto
Students Ratings & Reviews

3.6/5

1 Rating

Vibe of Campus

Friendly
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Academically oriented

Student Views

100% students never faced discrimination in this university

Iyan pasha

Strategic Customer Relationship Management and Sales

Offered by University of Toronto

3.6

The best investment with deserved returns.

Tips: I've always been happy with the support I got from my family and friends. After IELTS, my friends were finishing their studies, so I followed up with my mates. My family supported me financially and kept me motivated. The quality of the faculty is awesome considering the environment and the level of understanding makes the students more comfortable in a place where they are new and this motivates the students to focus and achieve their goals. They really create a positive environment to make sure all the students get their doubts cleared by not judging or discriminating. The professionals are well-trained and help the learners understand the content with better examples and other easy methods. The teaching is diverse totally to be honest because of the English accent. I am very satisfied with my experience, and I believe that it is worth the investment.

Dislikes (Public transportation): Transportation in this region is a major issue because public transportation is not readily available in comparison to India. In India, students can easily hop on public transportation. The lack of public transit in this area means students have to walk a lot to make sure they're on time for lectures. I found this most difficult and tiring.

Reviewed on 11 Feb 2025Read more