Virtual Agent Development in Dialogflow CX for Software Devs
- Offered byCoursera
- Public/Government Institute
Virtual Agent Development in Dialogflow CX for Software Devs at Coursera Overview
Duration | 10 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
Virtual Agent Development in Dialogflow CX for Software Devs at Coursera Highlights
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 2 of 4 in the Customer Experiences with Contact Center AI - Dialogflow CX Specialization
Virtual Agent Development in Dialogflow CX for Software Devs at Coursera Course details
- In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
Virtual Agent Development in Dialogflow CX for Software Devs at Coursera Curriculum
Course Overview
Course Introduction
Getting Started with Google Cloud and Qwiklabs
How to Send Feedback
Introduction
Dialogflow testing tools
Cloud Operations logs
Logging filters
General testing
Watchpoints
Validation errors
Audits
Lab Intro Testing a Virtual Agent in DF CX
Lab Review Testing a Virtual Agent in DF CX
Quiz
Introduction
What is fulfillment?
Where fulfillment is used
Cloud functions
Webhook fulfillment read
Webhook fulfillment write
Cloud Firestore
CF Setting Up
CF Testing
Cloud deployment
Lab Intro Using Cloud Functions in DF CX
Lab Review Using Cloud Functions in DF CX
Quiz
Integrating Virtual Agents
Introduction
Integration options
Dialogflow API
Connectivity protocols
Telephony integration
Knowledge connectors
IVR Features
Contact Center AI integration points
Common platforms of integration
Course review
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