ITIL 4 Specialist: Create, Deliver and Support
- Offered byKnowledgeHut
ITIL 4 Specialist: Create, Deliver and Support at KnowledgeHut Overview
Start from | Start Now |
Total fee | ₹38,999 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL 4 Specialist: Create, Deliver and Support at KnowledgeHut Highlights
- Earn a certificate after completion of course
- Fee can be paid in installments
ITIL 4 Specialist: Create, Deliver and Support at KnowledgeHut Course details
Aspiring ITSM Professionals
ITSM Managers and Practitioners
Current and Aspiring ITSM Managers
ITIL Certified Professionals
Students and Individuals Interested in ITSM
Understand concepts, challenges in organizational structure, teams, roles, and culture across the SVS
Understand the value of positive communications and know the value and use of IT across the SVS
Demonstrate knowledge of the planning and management of resources in the SVS
Discover how ITIL practices contribute to creation, delivery, and support across the SVS and value streams
Design, develop, and transition a value stream using ITIL practices and improve user support
Learn to prioritize, structure, and coordinate work and activities, and act upon this knowledge
Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
The ITIL4 Specialist: Create, Deliver and Support training expands the current scope of ITIL to include the 'creation' of services
This two-day training is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy
The course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools
This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning
Class Schedule
07:30 PM - 11:30 PM(Weekend)
ITIL 4 Specialist: Create, Deliver and Support at KnowledgeHut Curriculum
1. ITIL 4: Components and Benefits
About ITIL 4
Components of ITIL 4 Framework
Benefits of ITIL
Value
2. Evolution of Professionalism in IT and Service Management
Types of organizational structure
Key differences, common approaches and improving organizational structure
Building effective teams: Roles and Competencies
Professional ITSM skills and competencies: Part 1
Professional ITSM skills and competencies: Part 2
Workforce planning and capacity planning
Employee satisfaction management
Results-based approach
Team culture and cultural fit
Developing and nurturing good team culture
Continual improvement and collaborative culture
Aligning culture with the type of work, learning through collaboration and servant leadership
Customer orientation and experience
Positive communication and communication principles
Challenges in changing the existing culture
3. Use of Information and Technology to Create, Deliver and Support Services
Use of information and technology to Create, Deliver and Support services
Integration and data sharing
Integration topologies and approaches
Reporting and advanced analytics
Big Data
Collaboration and workforce
Robotic Process Automation
RPA: Technologies, Benefits and Consideration
Artificial Intelligence
AIOps platform
Machine Learning: Types, Advantages and Limitations
Continuous integration, delivery, and deployment
CI/CD pipeline
Value of an effective information model
Automation of service management
4. Value Streams to Create, Deliver and Support Services
Value streams to Create, Deliver and Support
ITIL Service Value Stream
Value streams and organizations
Value stream considerations
Designing a Service Value Stream (SVS)
Value Stream Mapping
Representation of Value Stream and Value Stream Models
Model Stream 1: Development of New Service
Development of New Service: Demand for a New Service
Development of New Service: Create a New Service – Part 1
Development of New Service: Create a New Service – Part 2
Development of New Service: Create a New Service – Part 3
Development of New Service: Create a New Service – Part 4
Model Stream 2: Upgradation or Restoration of Live Service
Upgradation or Restoration of Live Service: Journey from Demand to Value – Part 1
Upgradation or Restoration of Live Service: Journey from Demand to Value – Part 2
Upgradation or Restoration of Live Service: Journey from Demand to Value – Part 3
Upgradation or Restoration of Live Service: Journey from Demand to Value – Part 4
Using Value Streams to Define a Minimum Viable Practice
5. Prioritizing and Managing Work
Introduction to prioritizing and managing work
Need for prioritizing work: Ways to Do
Managing work as tickets
Prioritization and demand management
Ways of prioritizing work
Swarming
Shift-left approach
Commercial and sourcing considerations
Defining and prioritizing requirements
Sourcing models and options
Service integration and management models
ITIL 4 Specialist: Create, Deliver and Support at KnowledgeHut Admission Process
Important Dates
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