Salesforce Reviews on Courses, Pricing, Features & Career Impact
Salesforce Platform and Learning
Salesforce, Inc., is a leading CRM (customer relationship management) software company. Its scalable and customisable cloud-based solutions include customer service, sales, analytics, and marketing automation.
Nearly all modern customer-centric businesses adopting digital transformation use Salesforce to be competitive. With 150,000+ companies, it is a staple in the retail, marketing, medicine, consulting, and IT management sectors.
The Salesforce ecosystem is quite vast, covering many different roles for its individual solutions. Among the variety, the main ones are Administrator, Developer, Architect, Marketer, and Consultant. There are around 44 dedicated certifications and exams for the entry, mid, and senior-level roles.
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Provider Name |
Salesforce |
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Established In |
1999; for education, it launched Trailhead in 2014 |
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Official Website |
https://trailhead.salesforce.com/ |
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Popular For |
Admin, Consultant, Architect, Marketer, etc |
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Top Certifications |
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Salesforce Certified Professionals Globally |
70,000+ |
Commonly asked questions On Highlights
Yes, Salesforce is seeing a significant growth in India. According to TOI, in Bengaluru alone, the company has recorded a 35% year-on-year increase in new business, which includes customers interacting with the company for the first time. This strong performance in India contributes to Salesforce's global revenue, which rose by 11% year-on-year to $34.9 billion for the fiscal year ending January 31, 2024.
Salesforce offers most of its courses for free from Trailhead Academy where you can follow Trailmixes, but the certification exams and live instructor-led prep training are not free.
Salaries for SAP and Salesforce professionals can vary based on role, experience, location, and company size. Generally, both SAP and Salesforce offer competitive salaries. An SAP Project Manager earns about INR 25 LPA (AmbitionBox). A Senior Salesforce Admin earns above INR 10 LPA, but a high-demand area within Salesforce, like development and architecture, pays more. A Salesforce Architect earns up to INR 60 LPA, based on their experience and skills (AmbitionBox).
Why Should You Make a Career Choice with Salesforce?
Salesforce is a strong career choice for professionals, particularly in interdisciplinary sectors. See why.
High Demand in Modern Organisations
As a leading CRM platform, more and more businesses are continuing to use Salesforce to create customised experiences for customers. Naturally, the demand for skilled Salesforce professionals is there, adding credibility. These skills are also updated as Salesforce certifications need to be maintained regularly, demonstrating expertise in industry best practices. Plus, these are immediately transferrable in the global scenario.
Diverse Roles and Certifications
Salesforce is a pretty huge ecosystem. It's for IT admins, digital marketers, business consultants, and more. And, it is also expanding with AI developments and other emerging technologies. So, as a beginner or intermediate in your field, you can always diversify your learning and career within it.
Better Remote Work Mobility
Often said than not, Salesforce, being a globally used tool, you will be able to find more projects from international clients in different sectors. This kind of mobility is rare, when it is not Salesforce.
Navigating Salesforce Certifications with Roles and Products
Salesforce training is quite flexible. Learners can choose to go for training based on their interests in roles or through the product. Here is a list.
Salesforce Roles and Certifications
The roles are broadly categorised as entry, mid, or senior level roles. The corresponding certificates are available when learners pass the exams.
- Associates - This is entry-level. There are three certificates - Associate, AI Associate, and Marketing Associate.
- Admins - This is mid-level. The certificates include Administrator, Advanced Administrator, Platform App Builder, and Slack Admin.
- Designers - Another mid-level role for the administrators in UI/UX design, the certificates include User Experience Designer and Strategy Designer.
- Consultants - Salesforce administrators can also go for independent certifications as Sales Cloud Consultant, Field Service Consultant, Experience Cloud Consultant, Business Analyst, and others.
- Architects - These are at the senior level. Certifications include Applications Architect, B2C Solution Architect, B2B Solution Architect, Integration Architect, etc.
- Marketers - The Certifications here are for entry- to senior-level professionals in the Salesforce ecosystem. Marketing Cloud Administrator, Marketing Cloud Account Architect, etc., are available.
- Developers - Platform Developer I and II, Javascript Developer1, Omnistudio Developer, etc., are available as entry and mid-level certifications.
Salesforce Products and Certifications
The products or solutions appear as sales, service, marketing, commerce, data cloud, Tableau, Mulesoft, and Platform. There are certifications for each.
- Sales - Administrator, Sales Cloud Consultant, and Advanced Administrator are the main ones.
- Service - Administrator, Service Cloud Consultant, and Field Service Consultant are the regular professional certificates.
- Marketing - Marketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant, and Marketing Cloud Account Engagement Consultant are available for the marketing role.
- Commerce - B2C Commerce Developer, B2B Solution Architect, B2C Solution Architect, and B2C Commerce Architect are in the area of commerce.
- Data Cloud - The main credential to get here is the Data Cloud Consultant.
- Tableau - Credentials to go for the data visualization platform include Tableau Desktop Specialist, Tableau Server Certified Associate, Tableau Certified Data Analyst, and Tableau Certified Architect.
- Mulesoft - The main certifications here are Salesforce Certified MuleSoft Associate, Salesforce Certified MuleSoft Developer I, Salesforce Certified Hyperautomation Specialist, and Salesforce Certified MuleSoft Platform Architect I.
- Platform - These may overlap with some of the roles mentioned above. They are Administrator, Data Cloud Consultant, Platform App Builder, and Platform Developer I.
Commonly asked questions On Others
A Salesforce certification demonstrates your professional expertise in using its products and solutions for specific use cases. These certifications demonstrate proficiency in specific areas, such as administration, development, marketing, or architecture, and are recognised globally. Earning a Salesforce certification can enhance career prospects and also in the improvement in efficiency of their roles.
Salesforce has a learning curve, but it is not difficult to obtain certifications through its exams. It has its official learning platform, Trailhead Academy, where the learning is practically free. For non-developers and beginners, the learning requires starting from the foundations of the Salesforce ecosystem. While developers will need some familiarity with Java and Apex. If you can commit to learning Salesforce, consider spending six to eight months of your time.
Official Learning Pathways: Mastering Salesforce with Trailhead Academy
Salesforce’s official training provider is Trailhead Academy. It covers role- and product-based certification and exam preparations taught by in-house experts.
Along with the learning paths available, there are additional ways of exam preparation. These are through Superbadges and Super Sets—all available on the Trailhead platform.
Superbadges and Super Sets from Salesforce Trailhead are two different skill-based credentials. They validate practical knowledge and problem-solving abilities in real-world scenarios.
- Superbadges: They help learners apply their learned skills to complex business challenges, earning substantial points upon completion. Each Superbadge typically requires several hours of commitment and culminates in a capstone assessment.
- Super Sets: They are a collection of Superbadges. One, such as Admin Super Set or App Builder Super Set, aggregates multiple Superbadges within a specific domain. They demonstrate comprehensive expertise.
You can look into free Salesforce courses offered by Trailhead Academy, to navigate the platform and free learning paths better.
Commonly asked questions On Additional Details 1
Trailhead Academy is the official learning channel of Salesforce. It offers structured, expert-led courses that cover a wide range of topics and certification paths. These courses are also designed by Salesforce experts and provide in-depth knowledge and practical skills through hands-on exercises and real-world scenarios. The additional resources like Superbadges and Super Sets allow learners to demonstrate their skills in practical, business-focused challenges.
Salesforce offers a variety of resources tailored to help newcomers get started with the platform. Trailhead Academy, Salesforce's free online learning platform, provides interactive modules, projects, and trails designed to teach the fundamentals of Salesforce in an engaging and accessible way. Beginners can start with basic concepts and gradually progress to more advanced topics at their own pace. Additionally, Salesforce's Trailhead Academy also offers expert-moderated community forums, which can be of great help for beginners.
Salesforce FAQs Related To Salesforce
A Salesforce job involves working with the vast Salesforce platform. Salesforce certified professionals manage and optimise customer relationships and business processes. The typical roles here vary widely. You will find positions like Salesforce Administrator, Developer, Consultant, Architect, and Marketer. Each of these roles has different responsibilities. Some roles are dedicated to configuring and customising Salesforce applications, developing and deploying new features, analysing and interpreting data, and creating strategic solutions to improve business operations. Business Insights Research mentions that by 2027, the Salesforce market size will be US$ 12330 million.
Yes, you can learn Salesforce Admin skills within three months. There are Trailmixes (that are free) for guided learning. These short courses should be completed.
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Updated on Apr 15, 2025
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