Last updated on 21 May '25ServiceNowAll About Courses & Platform
ServiceNow is one of the top cloud-based software platforms that assist companies in managing digital workflows for IT, customer service, HR, and others. It provides robust capabilities that simplify work easier, faster, and more efficiently across teams. ServiceNow University is the authorized learning portal of ServiceNow where users can learn in-demand skills and earn certifications to take their professional lives to the next level. It offers guided career journeys, mainline training and certifications, training materials, and expert advice to support learners' thriving within the community. Take a look at ServiceNow course offerings -
Career Journeys
ServiceNow offers career journeys built around the most in-demand roles in its ecosystem. Both beginner—and advanced-level learners can explore paths that match their interests and goals.
| Course Name |
Description & Duration |
Key Skills You Will Learn |
| System Administrator |
Learn how to manage and support the ServiceNow platform within organizations. Duration: 4 Days 6 hrs 32 mins |
|
| Implementer |
Understand how to use ServiceNow to meet business needs and solve real-world problems. Ideal for aspiring Implementation Specialists. Duration: 7 Days 9 hrs 42 mins |
|
| Platform Owner |
Focus on platform strategy, governance, and planning to lead enterprise-level ServiceNow adoption. Duration: 13 Days 46 mins |
|
| Application Developer |
Learn how to build and manage custom applications on the ServiceNow platform. |
|
| Technical Project Manager |
Prepare to lead technical projects using ServiceNow by learning project planning and collaboration skills. Duration: 5 Days 4 mins |
|
| Support Specialist |
Build foundational knowledge to provide customer support and manage service operations using ServiceNow. Duration: 4 Days 9 hrs 35 mins |
|
| Business Process Analyst |
Learn to improve business processes and solve problems using ServiceNow tools and data analysis. |
|
Expert Certifications
Expert Certifications are the highest level of certifications offered by ServiceNow. Listed below are the courses offered and their details-
1. Certified Technical Architect (CTA)
Course Description: Certified Technical Architect (CTA) is designed for experienced professionals who want to become experts in designing and implementing complex solutions using the ServiceNow platform. It focuses on architecture, integration, security, and governance.
Who Can Enrol
- ServiceNow partners, customers, and employees
- Professionals with ServiceNow certifications and architecture experience
Prerequisites
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Any two Certified Implementation Specialist (CIS) certifications
- Architecture Excellence accreditation (mandatory for 2026 program)
- At least 3 years of ServiceNow implementation experience
Duration: 3 months
Program Fee: $7,000 USD
What You Will Learn
- Solve complex business problems with ServiceNow solutions
- Design secure, scalable, and integrated systems
- Improve platform governance and architecture decisions
- Collaborate with peers and gain feedback from experts
Key Takeaways
- Strengthen your architecture and integration skills
- Learn to communicate technical designs effectively across teams
- Enhance your leadership presence and professional recognition
- Join a network of experienced professionals and mentors
2. Certified Master Architect (CMA)
Course Description:
Certified Master Architect (CMA) is an advanced program that prepares experienced consultants to guide organizations through complex digital transformation projects using ServiceNow. It focuses on technical leadership, strategic design, and governance.
Who Can Enrol
- ServiceNow partners, customers, and employees
- Senior professionals with strong ServiceNow consulting experience
Prerequisites
- ServiceNow Certified System Administrator (CSA)
- ITSM Certified Implementation Specialist (CIS-ITSM)
- Certified Application Developer (CAD)
- Any two additional CIS certifications (e.g., CSM, HR, SecOps)
- ITIL v3.0 or v4.0 Foundation (recommended)
- At least 5 years of ServiceNow consulting experience
- Experience leading over 6 large ServiceNow implementation projects
Duration: 5 months
Program Fee: $17,000 USD
Special Features
- Starts with an in-person immersion event
- Midway virtual immersion for real-world application and collaboration
What You Will Learn
- Handle large-scale digital transformation initiatives
- Work across multiple ServiceNow domains and integrations
- Lead architectural discussions with executives and stakeholders
- Build strong communication and consulting skills
Key Takeaways
- Solve enterprise-level challenges with deep platform knowledge
- Build cross-functional strategies for governance and scaling
- Become a ServiceNow thought leader and public speaker
- Gain peer recognition through networking, blogging, and events
Mainline Certifications
Mainline certification will validate your technical knowledge and skills of the ServiceNow Platform and products. You would need to a Mainline Exam to achieve the certificate of completion. Below are the details of ServiceNow Mainline Exams and certifications
1. Certified System Administrator (CSA)
This certification validates your ability to configure, implement, and maintain the ServiceNow platform. It is also a prerequisite for advanced certifications.
- Who it's for: New ServiceNow users and administrators
- Recommended Experience: 3–6 months working with ServiceNow, basic understanding of database concepts, and familiarity with IT help desk processes
- Training Required
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
(Live classes provide a free exam voucher; simulators/on-demand training require a separate voucher purchase) - Exam
- 60 questions
- 90 minutes
- Multiple choice
- Proctored
- Fee: $300 USD (free voucher with live class)
2. Certified Application Developer (CAD)
This certification tests your ability to build applications that solve business problems using ServiceNow.
- Who it's for: Developers and system administrators
- Recommended Experience: At least 6 months of application development on ServiceNow
- Training Required:
- Welcome to ServiceNow
- Scripting in ServiceNow Fundamentals
- Application Development Fundamentals
(Free voucher with live class; additional fee for on-demand learners) - Exam
- 60 questions
- 90 minutes
- Multiple choice
- Proctored
- Fee: $300 USD
3. Certified Implementation Specialist – Data Foundations (CMDB & CSDM) [BETA]
Certifies your ability to design, implement, and maintain a CMDB aligned with the Common Service Data Model (CSDM).
- Who it's for: Professionals focused on CMDB and CSDM implementation
- Recommended Experience: 2+ years with CMDB, foundational knowledge of CSDM, CSA certified
- Training Required:
Includes micro-certifications such as: - CMDB Health
- CMDB Fundamentals
- CSDM Fundamentals
(Training is not mandatory for the beta exam; no voucher required for beta) - Exam
- 275 questions
- 240 minutes
- Matching, multiple choice/select, scenario-based
- Proctored
- Fee: Free (beta exam window: May 5–26, 2025; live version expected July/August)
4. Certified Implementation Specialist – Platform Analytics (CIS–PA)
Validates your skills in configuring and implementing ServiceNow's Performance Analytics.
- Who it's for: Analytics professionals implementing KPIs, dashboards, and PA widgets
- Recommended Experience: 6+ months of PA project experience
- Training Required:
- PA Fundamentals
- KPI Details, Widgets, Dashboards
- PA Advanced (free voucher with live class only)
- Exam
- 60 questions
- 90 minutes
- Multiple choice
- Proctored
- Fee: $450 USD
5. Certified Implementation Specialist – Service Provider (CIS–SP)
Focused on managing ServiceNow in a domain-separated environment (multiple clients or tenants).
- Who it's for: Service provider admins with complex implementations
- Recommended Experience: 6+ months implementation experience with domain separation
- Training Required
- Domain Separation Basics & Implementation
- Service Provider Architecture & Implementer
(Voucher must be purchased separately after training) - Exam
- 45 questions
- 60 minutes
- Multiple choice
- Proctored
- Fee: $450 USD
6. Certified Platform Owner Associate (CPOA) [BETA]
Designed to validate platform owners’ ability to drive adoption and business value from ServiceNow.
- Who it's for: Platform owners managing strategic outcomes
- Recommended Experience: 2+ years with CMDB, CSA certified, and micro-certification in "Welcome to ServiceNow"
- Training Required:
- Wide range of topics including platform success, roadmap planning, UAT, integrations, CMDB, and more
(Training not required for beta exam; no voucher issued) - Exam:
- 258 questions
- 240 minutes
- Mixed formats (matching, multiple choice/select, scenario)
- Proctored
- Fee: Free
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Updated on May 21, 2025
