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Commonly asked questions
On All Courses
Q:   What are the various types of training available at ServiceNow?
A: 

There are various trainings within the Now Learning catalog which can be used as per learning preference and also as per the need by the learners,  such as:

  • Instructor-led courses: Multi-day sessions available in-person or virtually.
  • Self-paced, on-demand courses: Users can learn at their own pace through online study materials.
  • Certifications: The Certification catalog comprises and theirmainline certifications, micro-certification courses, and associated exams.
  • Hands-on labs and simulators: With the help of labs and simulators, students can gain practical experience for real-world applications.
  • Workshops and high-touch events: Interactive sessions designed to deepen understanding and skills.
  • Predefined learning paths: These are structured combinations of courses tailored for specific roles, often culminating in certification.
  • Change Enablement and customer training packages: These are available for purchase using learning credits or as part of Success Packages.

 

Q:   Do I need to login on Now Learning portal to take training?
A: 

To access training on Now Learning, users would need to create an account and log in. While learners can browse the catalog without a profile, a free account is required to enroll in any training courses. This account allows users to manage their learning progress and access additional features within the platform.

Q:   What are the prerequisites for learning ServiceNow?
A: 

There are no strict prerequisites for beginners, but having basic knowledge of ITSM, cloud computing, or any programming language like JavaScript can be advantageous. For advanced roles, familiarity with database concepts, web development, and ITIL processes can provide a better understanding of ServiceNow functionalities.

Q:   Why should I use Now Learning?
A: 

Now Learning provides flexible training options with choices to accommodate individual users through customized learning experiences based on recommended roles and product-specific paths. The approach is designed to enhance the current skills of users and assist them in progressing to more advanced levels of expertise.
Now Learning allows learners to share their achievements through public profiles, which is beneficial for career advancement. Generally, the platform is a very important resource for individuals seeking to develop their skills within the ServiceNow ecosystem.

ServiceNow
Students Ratings & Reviews

4.8/5
Verified Icon462 Ratings
S
Santhosh Ram
ServiceNow Certified System Administrator
5
Learning Experience: Good
Faculty: Faculty was very good The course covered all the basic modules
Reviewed on 18 Mar 2023Read More
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B
Bhanu Pratap Singh
ServiceNow Certified System Administrator
5
Learning Experience: Content provided on platform was well-versed and contains lot of in-depth knowledge about platform
Faculty: Not applicable Course curriculum was update on time-to-time basis with every new release of servicenow version
Course Support: By completion of this course and achieving the certification
Reviewed on 17 Mar 2023Read More
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T
Taufik Shaikh
ServiceNow Certified System Administrator
5
Learning Experience: Now Learning course is very informative for platform training. Adds value to your resume
Faculty: ServiceNow Fundamental course is informative but you need to have extra knowledge on insurance. Docs is must CSA exam covers almost everything required to be a ServiceNow Admin. Exam is decent.
Course Support: No impact
Reviewed on 11 Mar 2023Read More
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K
Kalki Sai Kallakuri
ServiceNow Certified System Administrator
5
Learning Experience: Learning platform is very gud with lot of content and videos and they provided hands on experience which helped a lot for the preparation of exam
Faculty: The faculty and the approach which was very good The course curriculum included all the aspects from the skratch where the people can learn in a easy way
Course Support: It supported in the way where i learnt new thing
Reviewed on 3 Mar 2023Read More
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P
Pavan kalyan reddy Gajulaaplle
ServiceNow Certified System Administrator
5
Learning Experience: Simple to learn and more usefull for career growth. Service now Certified system administrator tag is most helpfull for job search.
Reviewed on 25 Feb 2023Read More
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H
HIMANSHU VERMA
Certified Implementation Specialist - ServiceNow
5
Learning Experience: Course covers ServiceNow cmdb discovery functional and technical details. Mid server setup, discovery schedules and credentials configuration, IRE and many related things are covered.
Faculty: I took self paced learning course on now learning portal and it covers all details comprehensively
Course Support: I lead the implementation for customer which led to good salary hike in subsequent appraisal cycle
Reviewed on 24 Feb 2023Read More
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Content authored by:

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Rashmi Karan

Updated on May 21, 2025

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