E-mail Etiquette Training
- Offered byThe knowledge academy
E-mail Etiquette Training at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹24,995 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
E-mail Etiquette Training at The knowledge academy Highlights
- Earn a certificate after completion of course
- Engage in activities, and communicate with your trainer and peers
E-mail Etiquette Training at The knowledge academy Course details
Business Executives and Managers
Customer Service Representatives
Sales Representatives
Administrative Assistants
Marketing Managers
Lead Generation Specialists
Client Relations Managers
To understand the key principles of E-mail Etiquette
To learn how to compose clear, concise, and professional e-mails
To develop skills in structuring e-mails for maximum clarity and impact
To understand the appropriate use of tone and language in e-mails
To learn how to handle sensitive or confidential information via e-mail
To practice effective e-mail communication strategies in various scenarios
E-mail Etiquette is a fundamental aspect of professional communication in the digital age
Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via e-mail
With most of the business correspondence in India is conducted electronically, understanding E-mail Etiquette is crucial for maintaining professionalism and clarity in communications
Mastery of e-mail etiquette enhances the quality of interaction with colleagues, clients, and stakeholders
E-mail Etiquette Training at The knowledge academy Curriculum
Module 1: Introduction to E-Mail
What is E-Mail?
Impact of E-Mail on Business
Handheld Electronic Devices
E-Mail Pitfalls and Potential
Module 2: Managing Mailbox
E-Mail Management
Receiving and Processing E-mail
Auto-Reply Messages
Using Folders and Filters
Module 3: Message Preparation
CC and BCC
SMART Subject Lines
Greetings
Message Ending
Signatures
Disclaimers and Confidentiality
Attachments
Module 4: Writing E-Mails
Traditional Vs Modern Business Writing
What Goes Wrong in Written Communication?
ABC of Modern Business Writing
Benefits of ABC Approach
Rules of Good Writing
Module 5: Planning and Structuring Messages
Steps to Success in Planning Messages
Structure Message Logically
Using Lists and Bullets
Module 6: Creating Bonds and Developing Rapport
Online Communication
Use E-Mails to Build Relationships
Creating Real Bond
Keep It Brief
Module 7: Nurturing E-Mail Netiquette
Punctuation
Use Active Voice
Electronic Emotions
Abbreviations
Module 8: Practicing Safe E-Mail
Scam Spam
Spam Filters
Flamers and Trolls
Mail Bombing
Chain Letters
Hoaxes and Snooping
Module 9: Safety and Security
E-Mail Safety and Security
Controlled Access
Encryption
Digital Signature and Certificate
Techniques to Protect Messages
Computer Viruses
E-mail Etiquette Training at The knowledge academy Admission Process
Important Dates
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