PG Diploma in Customer Relationship Management (PGDCRM) 

offered by SCDL Pune

Career Opportunities as :Manager-Client Servicing, Customer Relationship Manager, CRM Specialist, Relationship Manager, Product Manager, etc

Online classroom environment- students are able to attend a live online classroom and interact with expert faculty via the internet

Comprehensive Self learning material is specially prepared for every course by our in-house Academics Department, with the distance learning methodology in mind

Online chat sessions are organized every week to help participants clear doubts immediately and participate in stimulating discussions with the subject tutors

Interactive E-Learning comprising of case studies and scenarios are developed in-house and act as a supplementary learning model.

The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship

The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management