Conflict Management at the Workplace

Conflict Management at the Workplace

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Rashmi
Rashmi Karan
Manager - Content
Updated on May 26, 2023 17:31 IST

The article talks about Conflict Management, a crucial business skill. Read on to know what is conflict management and how to implement it at the workplace.

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It is improbable that you work with different people from different teams and do not have any conflict. Everyone will not always agree on the same thing and share the same goals, which may create tension. So, tackling such situations is what makes a good leader. Conflict management is a crucial part of teamwork. Working out on differences without damaging professional relationships and hampering business goals makes a great team.

Content 

What is Conflict Management?

Conflict management is a soft skill that enables identifying the disputes or issues at the workplace and taking appropriate steps to resolve them from a neutral standpoint. It is one of the most in-demand leadership skills that involves dealing with (perceived) incompatibilities or disagreements resulting from different opinions, goals, and needs.

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Most Common Causes of Conflicts at Work 

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There are some recurring reasons for conflicts in every company, such as:

Lack of Communication

Lack of communication between members of the same team and departments. This can be one of the main reasons for conflict, as misunderstandings can lead to responses or actions that end up causing even more conflict. It is essential to enforce transparent and clear communication so everyone is on the same page and has the information they need or can express doubts about. 

Resistance to Change

It is difficult to pull someone from their comfort zone and challenge them with different or unfamiliar work. The fear of not knowing things and resistance can turn into hostility, thereby leading to work conflicts. Changes are stressful and may cause conflicts, majorly between team members and managers.

Different Interests

This case usually occurs when the goals of some component of the group are not aligned with the common objectives. It is crucial to properly define the goal and ensure that each team member is involved. It is about getting each person to identify the goals as their own to avoid imbalances.

Unrealistic Expectations 

There are higher chances of conflict at work if the employers have unrealistic expectations from the employees or ignore the requirements of employees. 

For example – Swati informed his team manager about a family function on a particular day. Still, her team manager ignores her notice and plans a crucial meeting with the business heads, which she is forced to attend. Such behavior can irk any employee and can be a reason to provoke conflict.

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Poor Departmental Organization

Tight timings, unattainable goals, or unhealthy competition are some aspects that the team leader must supervise to avoid conflicts since the organization is of primary importance. It is challenging to achieve goals when there is poor planning and organizing, so realistic planning is critical.  

Different Values

Each employee has their values, which often lead to cultural differences, and the non-acceptance of a mutual approach can lead to conflicts. For this reason, it is essential that the team culture promotes tolerance towards other people’s points of view. It is about finding the positive part that exists in every difference since all points of view are correct.

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Tips for Conflicts Management

Once you have detected the problems in the company, you have to consider two crucial things: how to prevent them and the keys to solving them. Let’s go by one by one –

Strong Communication

Integrating communication in the company is critical. Listening to employees, establishing good internal communication, and exchanging opinions between senior management and other employees will prevent specific conflicts from appearing.

Improved Negotiation

Reaching agreements when disputes arise will be something to keep in mind. You must learn to negotiate between employees and offer attractive alternatives to the entire work team.

Empathy

Promoting empathy, active listening, and sincerity among workers contribute to team building.

Problem Detection

The best way to prevent a conflict is to anticipate it. There are ways to detect problems before they manifest. For example, conducting satisfaction surveys among employees, holding meetings, or making individual sessions available to workers to listen to their suggestions.

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Guidelines For Conflict Management In The Company

It would be best if you took action on the matter as soon as possible when a conflict occurs to mitigate the damage. Ensure that such a situation is not hampering the work atmosphere. Once the problem has arisen, if we have not been able to anticipate it, it must be resolved as soon as possible.

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Create a Healthy Atmosphere 

Tension only generates more tension. Therefore, if there is a problem, it is essential to remain calm to assess the incidence as consistently as possible.

Be Impartial

The mediator or the person in charge of managing the problem must not position himself for or against the team members. Maintaining an impartial attitude and being open to dialogue is advisable to learn first-hand what has happened.

Communication

Offering immediate and direct treatment will be crucial to dialogue with both parties about what happened. The attitude of the workers must be assessed since it is essential to find out if they want to resolve the conflict.

Objectives

After knowing what happened, avoiding blaming or positioning oneself in favor of any worker, it will be necessary to establish the objectives to be achieved.

Action Plan

To successfully resolve conflicts, a series of actions must be established to resolve the incident. The parties involved should state what happened, and a plan should be in place to modify or eliminate those things that are promoting the problem.

Prepare a Crisis Manual

This is something fundamental in companies. Preparing a manual where the possible solutions to problems, their prevention, and the appropriate actions are collected will help to find a solution in a more agile way. A problem cannot be eternal, and it is necessary to establish approximate times to solve it.

Evaluation

After implementing the solutions, it will be necessary to assess whether they are effective in resolving the previously manifested incidence.

Conclusion

The idea behind conflict resolution is to reach agreements that are convenient for each party and that can rebuild trust and rebuild their relationship, so it is essential to listen and offer relevant solutions.

The key to avoiding team conflicts is building a good work environment to ensure increased productivity, decreased absenteeism, improved work motivation, and more significant commitment of employees to the company.

Negative emotions and miscommunication stemming from workplace conflict can undermine company culture. The sooner we identify these problems, the better it is for the company, the employees, and the leaders.

About the Author
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Rashmi Karan
Manager - Content

Rashmi is a postgraduate in Biotechnology with a flair for research-oriented work and has an experience of over 13 years in content creation and social media handling. She has a diversified writing portfolio and aim... Read Full Bio

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