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Basics of Customer Services 

Star Icon4.8 /5
  • Offered byTCS ion

Basics of Customer Services
 at 
TCS ion 
Overview

Gain a comprehensive overview of Customer Services

Duration

1 week

Mode of learning

Online

Schedule type

Self paced

Credential

Certificate

Basics of Customer Services
Table of content
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Basics of Customer Services
 at 
TCS ion 
Highlights

  • Earn a certificate after completion
Details Icon

Basics of Customer Services
 at 
TCS ion 
Course details

Skills you will learn
OperationsBusiness CommunicationCommunication skills
What are the course deliverables?
  • Concept of "Service Excellence"
  • Importance of Good Communication skills
  • Expectations while interacting with a customer and the concept of a successful Customer Service call
  • The logic behind using appropriate words while writing an email
More about this course
  • Customer Service is a series of activities designed to enhance the level of customer satisfaction
  • This course aims to teach learners the ways to perfect their communication with esteemed customers
  • It helps the learners comprehend accepted norms when interacting with their customers. It also explains the concept of a successful Customer Service call

Basics of Customer Services
 at 
TCS ion 
Curriculum

Module-1 Customer Service and Service Excellence

Introduces the concept of Customer Service

Objectives and different method

Module-2 Method of Communication

Information on techniques such as call control, questioning and phonetics alphabets

Module-3 Introduction to E-mail Writing and Operational Definitions

Introduces the art of e-mail writing and operational definitions

Basics of Customer Services
 at 
TCS ion 
Entry Requirements

Eligibility criteriaUp Arrow Icon
Conditional OfferUp Arrow Icon
  • Not mentioned

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Basics of Customer Services
 at 
TCS ion 
Students Ratings & Reviews

4.8/5
Verified Icon12 Ratings
R
Ravi Prakash
Basics of Customer Services
Offered by TCS ion
5
Learning Experience: Great! I completely attempt the course with quiz.
Faculty: It's a E-Learning that's why I watch and understand with notes. Course was the unique.
Reviewed on 7 Jan 2023Read More
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G
Gourav sahu
Basics of Customer Services
Offered by TCS ion
4
Learning Experience: I learned how to balance our professional life.
Faculty: No, it's a video lessons. Updated. Courses are free.
Course Support: No career support provided
Reviewed on 26 Feb 2022Read More
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View All 2 ReviewsRight Arrow Icon
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Basics of Customer Services
 at 
TCS ion 

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