Certified Customer Focus Management Professional
- Offered byVSkills
- Public/Government Institute
Certified Customer Focus Management Professional at VSkills Overview
Duration | 12 hours |
Total fee | ₹3,499 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
Certified Customer Focus Management Professional at VSkills Highlights
- Earn a certificate of completion from Vskills
- Get lifelong e-learning access
- Life time job support
Certified Customer Focus Management Professional at VSkills Course details
For professionals and graduates wanting to excel in their chosen areas
For those who are already working and would like to take certification for further career progression
The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools
Customer focus" is a marketing term that means keeping the customer in mind when selling products and services
Customers have certain needs and wants, which companies must meet to increase sales and profits
Certified Customer Focus Management Professional at VSkills Curriculum
Customer Focus
What is Customer Focus
Customer Focus Elements
Customer Focus Levels
Customer Expectations
What is customer expectations
Customer Expectations Relevance
Types of Expectations
Expectations Model
Managing Expectations
New-Age Customer Expectations
Customer Feedback
Handling Customer Expectations
Customer Needs
Consumer Need
Understanding Customer Needs
Hulls Drives Reduction Theory
Maslow’s Hierarchy of Needs
McClelland’s Three Needs Theory
Consumer Motivation Concept
Means - End Chain Model
Consumer Perception
Perception Basics
Elements of Perception
The Absolute Threshold
The Differential Threshold
Subliminal Perception
Process of Perception
Value of Product
Choosing a Value Proposition
Dynamics of Perception
Perceptual Organization
Consumer Imagery
Consumer Attitudes
Attitude Basics
Models of Attitude
Attitude Formation
Strategies of Attitude Change
Customer Focused Organization
Customer Focus Strategies
Building a Customer Focussed Culture
Maintaining Customer Focus
Customer Focus Development
Developing Customer Orientated Culture
Checklist for Customer Focus
Customer Focused Interaction
Social Media
Applying Knowledge Management
Using Mobile Technology
Customer Focused Employees
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