Diploma in Customer Service at Alison Overview
Duration | 6 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Diploma in Customer Service at Alison Highlights
- Earn a diploma of completion from Alison
Diploma in Customer Service at Alison Course details
- Apply the fundamental aspects of customer service in a business
- Advance a customer service programme from a basic to advanced level
- Communicate and collaborate with customers efficiently
- Utilize customer feedback to continuously refine a customer service programme
- Implement a customer service programme in the public sector and hospitality or retail industry
- This course explores the customer service skills fundamental to any successful business venture
- You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons
- People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization
Diploma in Customer Service at Alison Curriculum
Customer Service Basics
Module 1: Learning Outcomes
Introduction to Customer Service
Customer Service Techniques
Communicating with the Customer
Module 1: Lesson Summary
Providing Excellent Customer Service
Module 2: Learning Outcomes
What is Excellent Service?
Maintaining a Standard of Excellent Service
Creating Customer Loyalty
Module 2: Lesson Summary
Diploma in Customer Service - First Assessment
Diploma in Customer Service - First Assessment
Customer Service in the Hospitality Industry
Module 4: Learning Outcomes
The Hospitality Customer
The 12 Steps of Superior Hospitality Service
Customer Service in Restaurants
Management in the Hospitality Industry
Module 4: Lesson Summary
Customer Service in the Retail Industry
Module 5: Learning Outcomes
The Philosophy of Retail Service
Communicating with the Customer
Management in the Retail Industry
Module 5: Lesson Summary
Customer Service in the Public Sector
Module 6: Learning Outcomes
Customer Service Philosophy for the Public Sector
The Policies and Principles of Customer Service
Module 6: Lesson Summary
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