Diploma in Quality Management at Alison Overview
Duration | 15 hours |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
Diploma in Quality Management at Alison Highlights
- Earn a certificate after completion of course
Diploma in Quality Management at Alison Course details
Describe an overview of Quality Management
Define Total Quality Management and its tools
Explain Total Quality Management tools and external benchmarking
Describe and explain ISO 9000
Explain service quality management
Describe Six Sigma Quality
Describe what Cost of Quality means and how it is measured
Define what Service Quality is
List examples of service industries
Define the dimensions of service quality (reliability and responsiveness)
Describe what is meant by customer satisfaction
Explain what the service quality gap means
This free online Diploma in Quality Management course will introduce you to crucial quality management standards and concepts
The course will also give you a rundown of the quality management concepts such as Cost of Quality and Total Quality Management(TQM)
Quality management plays an increasingly important role in businesses around the world, and this course will prepare you for this important function
Diploma in Quality Management at Alison Curriculum
Introduction to Quality Management
Diploma in Quality Management - First Assessment
Understanding Cost of Quality and TQM Tools
Diploma in Quality Management - Second Assessment
Introduction to Quality Standards
Diploma in Quality Management - Third Assessment
Service Quality for Service Industries
Diploma in Quality Management - Fourth Assessment
Course assessment
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