Explore the fundamentals of Microsoft Dynamics 365 Customer Service
- Offered byMicrosoft
Explore the fundamentals of Microsoft Dynamics 365 Customer Service at Microsoft Overview
Duration | 2 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
- Overview
- Course Details
- Curriculum
Explore the fundamentals of Microsoft Dynamics 365 Customer Service at Microsoft Course details
- This learning path introduces learners to Dynamics 365 Customer Service
- You'll learn about the core product capabilities and other tools that you can use to effectively and efficiently manage the support process for customers
- This learning path helps prepare you for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Explore the fundamentals of Microsoft Dynamics 365 Customer Service at Microsoft Curriculum
Explore Dynamics 365 Customer Service
Introduction
Describe use cases for Dynamics 365 Customer Service
Explore a Dynamics 365 Customer Service business scenario
Describe the case lifecycle including service-level agreements (SLAs) and entitlements
Describe the functionality for workload management
Describe Dynamics 365 Customer Service business process flows
Describe knowledge management in Dynamics 365 Customer Service
Knowledge check
Summary and resources
Describe Dynamics 365 Customer Service capabilities and related apps
Introduction
Explore a Dynamics 365 Customer Service-related apps business scenario
Describe Omnichannel for Customer Service
Describe reporting and data visualization options in Dynamics 365 Customer Service
Describe Dynamics Customer Voice use cases for customer service
Knowledge check
Summary and resources
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