IT Help Desk for Beginners
- Offered byLinkedin Learning
- Private Institute
IT Help Desk for Beginners at Linkedin Learning Overview
IT Help Desk for Beginners
at Linkedin Learning
Gain a comprehensive overview of desk support
Mode of learning | Online |
Difficulty level | Intermediate |
Credential | Certificate |
IT Help Desk for Beginners
Table of content
IT Help Desk for Beginners at Linkedin Learning Highlights
IT Help Desk for Beginners
at Linkedin Learning
- Earn a certificate of completion
IT Help Desk for Beginners at Linkedin Learning Course details
IT Help Desk for Beginners
at Linkedin Learning
Skills you will learn
More about this course
- This course is an ideal starting point for anyone wishing to venture into the field of technical support or strengthen their technical savvy and improve technical skills. Instructor Robert McMillen covers the fundamentals of IT help desk responsibilities—including software, networking, and troubleshooting—as well as the soft skills required to become a successful customer service professional.
- Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official certification.
- By the end of this course, you’ll be equipped with the know-how to assess your professional options in remote, hybrid, and on-premises work environments
IT Help Desk for Beginners at Linkedin Learning Curriculum
IT Help Desk for Beginners
at Linkedin Learning
Introduction to User Support
Incident Tracking
Skills Needed for Help Desk Support
Common Support Problems
End User Training
Other courses offered by Linkedin Learning
IT Help Desk for Beginners
at Linkedin Learning
Student Forum
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