ITIL Foundation Training at OdinSchool Overview
Duration | 5 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Future job roles | Senior Consultant , Executive Director - IT Advisory Services , Senior System Administrator EDP, IT Operations Manager , IT Project Manager |
ITIL Foundation Training at OdinSchool Highlights
- Earn a certification after the completion of the course
- Learn from expert faculty
ITIL Foundation Training at OdinSchool Course details
- IT professionals, service desk analysts, system administrators, IT managers, project managers, and anyone involved in the delivery or support of IT services
- Gain a thorough comprehension of ITIL principles, terminology, and concepts, enabling effective communication and collaboration within IT teams
- Acquire knowledge of the ITIL service lifecycle stages, from service strategy through to continual service improvement, to ensure alignment of IT services with business objectives
- Learn the key ITIL processes, including incident management, problem management, change management, and service level management, to efficiently deliver and support IT services
- Understand the roles and responsibilities within IT service management, clarifying individual contributions and fostering effective teamwork
- ITIL Foundation Training provides essential knowledge of IT service management principles, preparing individuals to contribute effectively to IT service delivery
- Topics include service lifecycle, processes, functions, and best practices. Participants gain a comprehensive understanding of ITIL framework, enhancing their ability to align IT services with business needs
ITIL Foundation Training at OdinSchool Curriculum
CHAPTER 1: INTRODUCTION
WHAT IS ITIL®?
BEST PRACTICE
CHAPTER 2: SERVICE STRATEGY
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICESTRATEGY
KEY PRINCIPLES
CHAPTER 3: SERVICE DESIGN
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
CHAPTER 4: SERVICE TRANSITION
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION
PROCESSES AND ACTIVITIES
CHAPTER 5: SERVICE OPERATION
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
CHAPTER 6: CONTINUAL SERVICE IMPROVEMENT
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF CONTINUAL SERVICE IMPROVEMENT
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
REVISION AND DOUBTS
WRAP UP OF THE COURSE
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