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Learn the fundamentals of Microsoft Dynamics 365 Marketing 

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  • Offered byMicrosoft

Learn the fundamentals of Microsoft Dynamics 365 Marketing
 at 
Microsoft 
Overview

Introduces learners to the event management capabilities of Dynamics 365 Customer Service

Duration

2 hours

Total fee

Free

Mode of learning

Online

Schedule type

Self paced

Difficulty level

Beginner

Official Website

Explore Free Course External Link Icon

Credential

Certificate

Learn the fundamentals of Microsoft Dynamics 365 Marketing
Table of contents
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Learn the fundamentals of Microsoft Dynamics 365 Marketing
 at 
Microsoft 
Course details

Skills you will learn
MarketingEmail marketingEvent Management
More about this course
  • This learning path introduces learners to the core capabilities of Dynamics 365 Marketing
  • You will learn about the core product capabilities and other tools that you can use to successfully and effectively manage marketing activities
  • This course introduces learners to Dynamics 365 Marketing with a focus on email marketing, customer segmentation and customer journeys
  • It also discusses Dynamics 365 Customer Voice and Dynamics 365 Customer Insights

Learn the fundamentals of Microsoft Dynamics 365 Marketing
 at 
Microsoft 
Curriculum

Explore Dynamics 365 Marketing

Introduction

Identify key capabilities of Dynamics 365 Marketing

Describe marketing tasks

Describe email marketing

Describe marketing segments

Explore customer journeys

Describe lead generation and qualification

Knowledge check

Summary

Explore other marketing capabilities and apps

Introduction

Explore event management capabilities

Describe Dynamics 365 Customer Voice

Describe Dynamics 365 Customer Insights

Knowledge check

Summary

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Learn the fundamentals of Microsoft Dynamics 365 Marketing
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Microsoft 
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Learn the fundamentals of Microsoft Dynamics 365 Marketing
 at 
Microsoft 

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