Manage customer engagement and shopping experience in Dynamics 365 Commerce
- Offered byMicrosoft
Manage customer engagement and shopping experience in Dynamics 365 Commerce at Microsoft Overview
Duration | 4 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
- Overview
- Course Details
- Curriculum
- Entry Requirements
Manage customer engagement and shopping experience in Dynamics 365 Commerce at Microsoft Course details
- Manage customer engagement in Dynamics 365 Commerce
- Product discovery in Dynamics 365 Commerce
- Work with ratings and reviews in Dynamics 365 Commerce
- Work with product recommendations in Dynamics 365 Commerce
- Manage clienteling in Dynamics 365 Commerce
- Managing customer engagement and improving the shopping experience helps consumers make better purchase decisions and build loyalty for the retailer's brands which ultimately leads to increased revenue
- This learning path helps prepare you for Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
- The goal of any retail business is to increase sales, while also increasing customer satisfaction with the retailer?s brand
- Product discovery in Dynamics 365 Commerce is a quick and simple way for a retail customer to discover products by browsing through categories and using search and filtering
Manage customer engagement and shopping experience in Dynamics 365 Commerce at Microsoft Curriculum
Manage customer engagement in Dynamics 365 Commerce
Introduction
Loyalty management
Affiliations
Gift cards
Exercises - Manage customer engagement in Commerce
Check your knowledge
Summary
Product discovery in Dynamics 365 Commerce
Introduction
Types of product discovery
Check your knowledge
Summary
Work with ratings and reviews in Dynamics 365 Commerce
Introduction
Manage ratings and reviews
Consume product ratings in omnichannel
Exercise - Sync product ratings
Exercise - Respond to a review
Exercise - Delete a review
Check your knowledge
Summary
Work with product recommendations in Dynamics 365 Commerce
Introduction
Types of product recommendations
Shop similar looks
Enable product recommendations
Exercises
Check your knowledge
Summary
Manage clienteling in Dynamics 365 Commerce
Introduction
Assisted selling
Client Book
Activities and notes
Use Customer Insights
Check your knowledge
Summary
Manage customer engagement and shopping experience in Dynamics 365 Commerce at Microsoft Entry Requirements
- General knowledge of Dynamics 365 CommerceBasic knowledge of retail processes
- Not mentioned
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