Operations and Process Management 

Course Overview

Instructor Introduction

Module 1 Introduction

Overview of Performance Improvement Methodology Part 1

Overview of Performance Improvement Methodology Part 2

Overview of Performance Improvement Methodology Part 3

Understanding the As Is and Should Be Environments Part 1

Understanding the As Is and Should Be Environments Part 2

Prioritizing Gaps, Building Action Plans, and Measuring and Monitoring Part 1

Prioritizing Gaps, Building Action Plans, and Measuring and Monitoring Part 2

Syllabus

Overview of Performance Improvement Methodology Reading

Understanding the As Is and Should Be Environments Reading

Prioritizing Gaps, Building Action Plans, and Measuring and Monitoring Reading

Module 1 Summary

Overview of Performance Improvement Methodology Quiz

Understanding the As Is and Should Be Environments Quiz

Prioritizing Gaps, Building Action Plans, and Measuring and Monitoring Quiz

Module 1 Summative Assessment

Meet and Greet Discussion

Module 2 Introduction

Six Sigma, ISO, and Baldrige Movements Part 1

Six Sigma, ISO, and Baldrige Movements Part 2

Reengineering Tools (Part I)

Reengineering Tools (Part I) Continued

Reengineering Tools (Part II)

Reengineering Tools (Part II) Continued

Reengineering Tools (Part II) Continued_1

Six Sigma, ISO, and Baldrige Movements Reading

Reengineering Tools (Part I) Reading

Reengineering Tools (Part II) Reading

Module 2 Summary

Six Sigma, ISO, and Baldrige Movements Quiz

Reengineering Tools (Part I) Quiz

Reengineering Tools (Part II) Quiz

Module 2 Summative Assessment

Module 3 Introduction

Process Mapping Part 1

Process Mapping Part 2

Historical Data Collection Techniques Part 1

Historical Data Collection Techniques Part 2

Historical Data Collection Techniques Part 3

Performance Measures Part 1

Performance Measures Part 2

Performance Measures Part 3

Process Mapping Reading

Historical Data Collection Techniques Reading

Performance Measures Reading

Module 3 Summary

Process Mapping Quiz

Historical Data Collection Techniques Quiz

Performance Measures Quiz

Module 3 Summative Assessment

Module 4 Introduction

Managing Business Risk Part 1

Managing Business Risk Part 2

Project Management Part 1

Project Management Part 2

Billing Process Case Part 1

Billing Process Case Part 2

Billing Process Case Part 3

Managing Business Risk Reading

Project Management Reading

Billing Process Case Reading

Module 4 Summary

Managing Business Risk Quiz

Project Management Quiz

Billing Process Case Quiz

Module 4 Summative Assessment

Module 5 Introduction

Checklist for Excellence in Business Processes Part 1

Checklist for Excellence in Business Processes Part 2

Excellence in Business Process Game Part 1

Excellence in Business Process Game Part 2

Excellence in Business Process Game Part 3

Trade Association Case Study Part 1

Trade Association Case Study Part 2

Checklist for Excellence in Business Process Reading

Excellence in Business Process Game Reading

Trade Association Case Study Reading

Module 5 Summary

Checklist for Excellence in Business Process Quiz

Excellence in Business Process Game Quiz

Trade Association Case Study Quiz

Module 5 Summative Assessment

Module 6 Introduction

Discussion of Action Plans Part 1

Discussion of Action Plans Part 2

Discussion of Action Plans Part 3

Discuss Change Management Part 1

Discuss Change Management Part 2

Discuss Change Management Part 3

Human Resource Exercise - Consumer Products Case Part 1

Human Resource Exercise - Consumer Products Case Part 2

Discussion of Action Plans Reading

Discuss Change Management Reading

Human Resources Exercise/Consumer Products Case Reading

Module 6 Summary

Discussion of Action Plans Quiz

Discuss Change Management Quiz

Human Resources Exercise/Consumer Products Case Quiz

Module 6 Summative Assessment

Module 7 Introduction

ROI Overview Part 1

ROI Overview Part 2

ROI Overview Part 3

ROI Computation Scenario Part 1

ROI Computation Scenario Part 2

Quantified Results Exercises Part 1

Quantified Results Exercises Part 2

Quantified Results Exercises Part 3

ROI Overview Reading

ROI Computation Scenario Reading

Quantified Results Exercises Reading

Module 7 Summary

ROI Overview Quiz

ROI Computation Scenario Quiz

Quantified Results Exercises Quiz

Module 7 Summative Assessment

Module 8 Introduction

Operations and Tech Trends Part 1

Operations and Tech Trends Part 2

Operations and Tech Trends Part 3

Technology Insights Part 1

Technology Insights Part 2

Class Summary Part 1

Class Summary Part 2

Class Summary Part 3

Operations and Tech Trends Reading

Technology Insights Reading

Class Summary Reading

Module 8 Summary

Operations and Tech Trends Quiz

Technology Insights Quiz

Class Summary Quiz

Module 8 Summative Assessment