Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
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Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22 at Oracle Overview
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
at Oracle
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Mode of learning | Online |
Credential | Certificate |
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
Table of content
- Overview
- Highlights
- Course Details
- Curriculum
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22 at Oracle Highlights
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
at Oracle
- Earn a certificate of completion
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22 at Oracle Course details
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
at Oracle
Skills you will learn
More about this course
- This course demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22 at Oracle Curriculum
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
at Oracle
B2C Service Products and Services
Explain B2C Service products and services
Describe Service Level Agreements
Service Console Core Features and Access
Perform an initial setup and set up the Service Console
Describe Core Business Objects
Set Up Navigation, Permissions and User Accounts
B2C Service User Interface and Processes
Describe message bases
Implement user Interface modifications and automation (workspaces)
Processes between Customers and Agents
Describe agent assistance
Describe standard text and variables
Create message templates
Describe mail and mailboxes
Reports
Describe B2C Service Analytics
Customize reports
Other courses offered by Oracle
Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
at Oracle
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