SAP Customer Service (CS/SM) - Service Management module

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Offered byUDEMY

SAP Customer Service (CS/SM) - Service Management module
at
UDEMY
Overview

Gain a comprehensive overview of SAP Customer Service (CS/SM) - Service Management module

Duration	7 hours
Total fee	₹3,099
Mode of learning	Online
Credential	Certificate

SAP Customer Service (CS/SM) - Service Management module

Table of content

Overview
Highlights
Course Details
Curriculum
Faculty

SAP Customer Service (CS/SM) - Service Management module
at
UDEMY
Highlights

30-Day Money-Back Guarantee
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Certificate of completion

SAP Customer Service (CS/SM) - Service Management module
at
UDEMY
Course details

Skills you will learn

Service Management Installation Sales SAP

Who should do this course?

Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module

What are the course deliverables?

How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
Master the business process flows for Service Contracts, In-House Repairs, and Field Service
Recognize the purpose of Resource Related Billing and associated configuration
Learn how time and materials are planned and costed on Service Orders

More about this course

This course help you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing

SAP Customer Service (CS/SM) - Service Management module
at
UDEMY
Curriculum

Introduction

What are Services?

Alphabet Soup

Simple Service

Service Contracts

Service Contract Intro

Service Contract Assign Functional Location

In-House Repairs(Depot Repair)

Intro

Return Delivery

Field Service

Intro

Selling an Installation

Create Installation Material

SAP Customer Service (CS/SM) - Service Management module
at
UDEMY
Faculty details

John von Aspen

As an Architect level SAP Consultant, I have been working with SAP products and projects for over twenty years. I started my career with SAP America where I served for ten years and I've had my own SAP consulting business for the past fourteen years where I help my clients implement the optimal SAP solution for their needs.