Johns Hopkins University - Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II) 

Introduction to Patient Safety Culture

Defining Safety Culture

The Influence of Safety Culture on Patient and Provider Outcomes

Measuring Culture

Just Culture

Application of Just Culture

11 Tenets of a Safety Culture

CUSP Tool: Culture Check-up Process

Lesson 1 Quiz

Patient Safety, Quality, and the Patient Experience

Definitions: Satisfaction, Experience, Engagement, Patient and Family Centered Care

How Do We Measure the Patient Experience?

Patient and Family Centered Care and Engagement

Patient and Family Advisory Council: Definition and Roles

Engaging the Heart of the Caregiver

Using Improvement Science to Create a Positive Sustainable Patient Experience

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Centers for Medicare and Medicaid Services: Hospital Compare

Harnessing Evidence and Experience to Change Culture

Advancing the Practice of Patient and Family Centered Care in Hospitals

Lesson 2 Quiz

Event Reporting and Second Victims

How to Submit an Event Report

Journey of an Event Report

Event Reporting and High Reliability

Using Event Reports to Improve Safety and Culture

Reporting Culture

Using Event Reports to Design Safer Systems: Part I

Using Event Reports to Design Safer Systems: Part II

A Sample Event Review Meeting

Introduction to the Learning from Defects Tool

Disclosure of Medical Errors

Second Victims

Peer Support: Making a Difference for Second Victims

Agency for Healthcare Research and Quality: Common Formats

Learning from Defects Tool

Lesson 3 Quiz

Strengthening Safety Culture Through Teamwork

Becoming an Expert Team

Teamwork and the Science of Safety

Team Training

Communication

Leadership

Briefings and Debriefings

Measuring Teamwork for Improvement

Cross-unit Collaboration

TeamSTEPPS 2.0

Care Coordination Measures Atlas Update

Edgar Schein: Humble Inquiry (Optional)

Lesson 4 Quiz