The Critical Role of IT Support Staff in Healthcare
- Offered byCoursera
- Public/Government Institute
The Critical Role of IT Support Staff in Healthcare at Coursera Overview
Duration | 2 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
The Critical Role of IT Support Staff in Healthcare at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 1 of 4 in the Healthcare IT Support Specialization
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Beginner Level
- Approx. 2 hours to complete
- English Subtitles: English
The Critical Role of IT Support Staff in Healthcare at Coursera Course details
- This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you?ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient?s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They?ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we?re thrilled that you are embarking upon this journey. Welcome again!
The Critical Role of IT Support Staff in Healthcare at Coursera Curriculum
Why Health IT?
Welcome to the Course
Why This is an Exciting Time to be in Health IT
Stories of Inspiration: Meet Liz
What?s Unique About Working in Health IT: Complexity & Volume of Tickets
What?s Unique About Working in Health IT: Privacy, Patients, Populations
Methods for Getting Health IT Support
Behind the Scenes: Help Desk Staff Assisting a Busy Surgeon
Module 1 Practice Quiz
Roles for Health IT Support Staff
What Do Health IT Support Staff Do?
Behind the Scenes: Helping a Patient Get a Second Opinion
Roles for IT Support Staff in Healthcare
End-User Computer Support Specialist
Healthcare Help Desk & Analyst Roles
Behind the Scenes Troubleshooting an Error Message
Module 2 Practice Quiz
End of Course Quiz
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