Virtual Agent Development in Dialogflow ES for Citizen Devs
- Offered byCoursera
- Public/Government Institute
Virtual Agent Development in Dialogflow ES for Citizen Devs at Coursera Overview
Duration | 11 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
Virtual Agent Development in Dialogflow ES for Citizen Devs at Coursera Highlights
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 3 of 4 in the Customer Experiences with Contact Center AI - Dialogflow ES Specialization
Virtual Agent Development in Dialogflow ES for Citizen Devs at Coursera Course details
- In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
Virtual Agent Development in Dialogflow ES for Citizen Devs at Coursera Curriculum
Course Overview
Course Introduction
Getting Started with Google Cloud and Qwiklabs
How to Send Feedback
Introduction
User Interface
Intents and entities
Actions and Responses
Training the agent
Advanced training
Testing tools
Knowledge
Best Practices
Lab Intro Dialogflow Fundamentals
Lab Review Dialogflow Fundamentals
Lab Intro KB Connector
Lab Review KB Connector
DF Fundamentals
Introduction
Context
Active versus inactive context
Input versus output context
Lifespan
Configuration
Follow-up
Best practices
Lab Intro Adding Contexts to your Virtual Agent
Lab Review Adding Contexts to your Virtual Agent
Maintaining Context
Moving From Chat to Voice Virtual Agent
Introduction
Chat versus voice
Voice Responses
Methods
Telephony Options
Lab Intro Adding voice to your virtual agent
Lab Review Adding voice to your virtual agent
Chat to Voice Virtual Agent
Course review
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