ITIL 4 Strategist: Direct, Plan, and Improve
- Offered byKnowledgeHut
ITIL 4 Strategist: Direct, Plan, and Improve at KnowledgeHut Overview
Duration | 16 hours |
Total fee | ₹69,595 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
ITIL 4 Strategist: Direct, Plan, and Improve at KnowledgeHut Highlights
- Earn a certificate after completion of course
- Fee can be paid in installments
ITIL 4 Strategist: Direct, Plan, and Improve at KnowledgeHut Course details
IT Professionals
Business Managers
Business Process Owners?
Project Managers
ITSM Managers
IT Professionals in Digital
IT Professionals in Product
IT Professionals in Development
IT Professionals in Service
Professionals Transitioning to ITIL 4
Learn to harness Agile and Lean to drive continuous value delivery
Understand how value, outcomes, costs, and risks relate to direction, planning, and improvement
The role of Governance, Risk, and Compliance in integrating principles into the service value stream
Learn to use the key principles and methods of continual improvement for all types of improvements
Apply key principles, communication methods, and OCM for direction, planning, and improvement
The nature, scope and potential benefits of OCM and OCM practice across the enterprise
Learn key principles, methods of measurement and reporting in direction, planning, improvement
Learn to direct, plan, improve value streams, and apply key methods and techniques
In the ITIL 4 Strategist Direct, Plan, and Improve (DPI) module, you’ll learn to leverage the influence and impact of Agile and Lean for the organization’s benefit
Gain practical skills and equip yourself with the tools and strategies for planning and delivering continual improvement with the necessary agility
A key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams, the ITIL 4 Strategist DPI is a universal module that will set you well on your way to bagging senior IT service management roles
ITIL 4 Strategist: Direct, Plan, and Improve at KnowledgeHut Curriculum
1. Introduction to Direct, Plan, Improve
Direction
Planning
Improvement
Operating model
Methods
Risks
Scope of Control
Vision and Mission
Strategy, Tactics, Operations
Governance, Compliance, Management
Policies, Controls, Guidelines
Value, Outcomes, Costs, Risks
2. Direct and Plan
Cascading Objectives and Requirements
Effective Policies, Controls and Guidelines
Placing Decision-Making Authorities
3. Governance, Risk and Compliance (GRC)
Role of Risk and Risk Management in DPI
Impact of Governance on DPI
Sufficient, Not Excessive Controls
4. Methods of Continual Improvement
ITIL Continual Improvement Model in Service Value System
Assessment Objectives, Outputs, Requirements, Criteria
Assessment Method for Particular Situation
Prioritizing Desired Outcomes of Improvement
Build, Justify, Advocate for Business Case
Improvement Reviews
Analysis of Lessons Learned
Continual Improvement at all Levels of SVS
5. Communication and Organizational Change Management (OCM)
Organizational Change Management
Key Principles and Methods of Communication
Manage Different Types of Stakeholders
Effective Stakeholder Communication
Establishing Effective Feedback Channels
Establishing Effective Interfaces Across the Value Chain
6. Measurement and Reporting
Indictors to Support Growth Objectives
Metrics to Support Growth Objectives
7. Direct, Plan and Improve Value Streams, Practices
Addressing the 4 Dimensions
Applying the Guiding Principles
Value Stream Mapping
Optimization of Workflow
Elimination of Waste
Ensuring and Utilizing Feedback
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