Jira Service Management: Administration
4.0 /5- Offered byLinkedin Learning
- Private Institute
Jira Service Management: Administration at Linkedin Learning Overview
Duration | 3 hours |
Total fee | ₹899 |
Mode of learning | Online |
Difficulty level | Intermediate |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Faculty
- + 1 more item
Jira Service Management: Administration at Linkedin Learning Highlights
- Earn a certificate of completion from LinkedIn Learning
Jira Service Management: Administration at Linkedin Learning Course details
- In this course, Rachel Wright teaches you how to set up and administer Jira Service Management so customers can create requests, support agents can provide the help users need, and leadership can measure effectiveness
- Rachel details the ways in which JSM extends Jira with support-specific features, additional types of users and responsibilities, how to configure the customer portal and connect to a Confluence knowledge base for self-service, and how to use JSM for incident management, change management, services request, and support
- She also goes into ways to configure request types, permissions, and notifications, along with how to create, manage, and troubleshoot service-level agreements
Jira Service Management: Administration at Linkedin Learning Curriculum
Introduction
Administration in Jira Service Management
Who is this course for?
What do you need for this course?
Using Jira Service Management
What is Jira Service Management?
How is JSM used?
Which application type do you have?
Which deployment type do you have?
Important terms and definitions
Navigating the admin area
Jira and JSM Differences
JSM feature overview
Types of users
Additional permissions
Additional notifications
Setting Up a Test Environment
Test environment tips
Choose a test environment
Create a test environment
Managing Project Settings
Create a service project
Leverage workflow differences
Use and create request types
Add agents, customers, and organizations
Configure the customer portal
Manage email requests
Connect to a Confluence knowledge base
Challenge: Create a request type
Solution: Create a request type
Creating Service Level Agreements
SLA overview
Use and create SLAs
Manage SLA calendars
Troubleshoot SLAs
Challenge: Create an SLA
Solution: Create an SLA
Using Automation
Automation overview
Create automation rules
Challenge: Create an automation
Solution: Create an automation
Using Reporting
Reporting overview
Using reports
Using queues
Measuring customer satisfaction
Challenge: Create a report
Solution: Create a report
Conclusion
Next steps
Jira Service Management: Administration at Linkedin Learning Faculty details
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Jira Service Management: Administration at Linkedin Learning Students Ratings & Reviews
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