Customer Service Essentials
- Offered byDale Carnegie
Customer Service Essentials at Dale Carnegie Overview
Duration | 11 hours |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
Customer Service Essentials at Dale Carnegie Highlights
- Earn a certificate after completion of course
- One Year Access to Live Online Programs From Date of Purchase
Customer Service Essentials at Dale Carnegie Course details
Customer service professionals looking to provide enhanced service, improve their business’s reputation, and produce loyal customers who will tell others about their positive experiences
Discover how to handle customers in a way that builds a foundation of trust and positive feedback
You'll learn how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty
In this course we will learn how we can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties
We explore how to handle customers in a way that builds a foundation of trust and positive feedback
We discover how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty
Course Fee:- US$699
Customer Service Essentials at Dale Carnegie Curriculum
Attitudes for Service
Managing Customer Expectations
Transforming Customer Complaints into Opportunities
Outstanding Customer Service
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