BCS Certificate In Business Analysis Practice - India 

Module 1: Strategic Context for Business Analysis

• Business Change Lifecycle
• Understanding the Strategic Context
• VMOST
• Performance Measurement
• Resource Audit
• Porter’s 5 Forces
• PESTLE Analysis and SWOT Analysis
• Balanced Business Scorecard (BBS)
• Generic BBS Strategy Map
• BBS Perspectives
• CSFs, KPIs, and Performance Targets
• Critical Success Factors (CSF) and Key Performance Indicators (KPI’s)

Module 2: Analysing and Managing Stakeholders

• What is a Stakeholder?
• Business Analysis Service Framework
• Stakeholder Engagement
• Recipients of Business Analysis Services
• Categories of Stakeholder
• Components of a Business Perspective
• Approach
• CATWOE - Corner Shop and Public Lending Library
• Root Definition
• Identifying Conflicts
• Analysing Stakeholders
• Stakeholder Responsibilities

Module 3: Analysing the Current State

• Investigative Techniques
• Interviews and Interview Lifecycle
• Workshops and Workshop Lifecycle
• Observation
• Scenario Analysis
• Document Analysis
• Surveys/Questionnaires
• Identify an Appropriate Technique
• Customer Journey Map
• Rich Pictures
• Elements of a Rich Picture
• Empathy Mapping and Mind Maps

Module 4: Establishing the Target State

• Conceptual Business Activity Model
• Approach to Business Activity Modelling
• Benefits of BAM
• Corner Shop
• Identifying Activities
• Public Lending Library
• Building the Business Activity Model
• Library Business Activity Model
• Some Common Errors in BAM
• Building Consensus by Resolving Conflicts
• Consensus BAM Rationale
• When – Business Events
• Improvements to the Business System
• Identifying areas of concern (BAM)
• TOM and POPIT™
• Target Operating Model

Module 5: Designing and Defining the Solution

• Design Thinking
• Divergent and Convergent Thinking
• Gap Analysis Process
• POPIT™ and Gap Analysis
• Identify the Areas of Feasibility Assessment

Module 6: Developing a Business Case

• Structure of a Business Case
• Categories of Costs and Benefits
• Analysis of Costs and Benefits
• Risk Assessment
• Risk Management Process
• Risk Areas
• Risk Analysis
• Investment Appraisal
• Investment and Appraisal Techniques
• Payback
• Payback and Risk
• Discounted Cash Flow and Net Present Value
• Impact Assessment
• Business Case within the Business Change Lifecycle
• Alignment
• Definition
• Design
• Implementation
• Realisation