Certified IT Service Manager (CITSM) Certification - United Kingdom
- Offered byThe knowledge academy
Certified IT Service Manager (CITSM) Certification - United Kingdom at The knowledge academy Overview
Duration | 2 days |
Start from | Start Now |
Total fee | ₹2.09 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
Certified IT Service Manager (CITSM) Certification - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
Certified IT Service Manager (CITSM) Certification - United Kingdom at The knowledge academy Course details
IT Service Managers
IT Service Delivery Managers
IT Operations Managers
IT Project Managers
IT Service Desk Managers
IT Governance Professionals
IT Risk Managers
To understand the key concepts and principles of IT service management
To learn how to align IT services with business objectives and customer needs
To develop skills in designing, transitioning, and operating IT services effectively
To understand how service principles align with common frameworks and standards
To understand the role of IT service managers in driving continual service improvement
To empower IT professionals to lead and manage IT service delivery initiatives effectively
This course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices
As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services
Certified IT Service Manager (CITSM) Certification - United Kingdom at The knowledge academy Curriculum
Module 1: Introduction to IT Service Management
Overview of IT Service Management
Role and Importance of IT Service Management in Organisations
Key Concepts and Terminology
Module 2: Leadership in IT Service Management
Leadership and Management Skills for IT Service Managers
Strategic Planning and Decision Making
Effective Communication and Team Building
Module 3: Formulating and Executing IT Service Strategies
Crafting and Executing IT Service Strategies
Fundamentals of IT Service Design
Harmonising IT Services with Corporate Goals
Module 4: Managing IT Service Implementation and Activities
Foundations of IT Service Provision
Achieving Operational Excellence in IT Services
Administration of IT Service Operations
Module 5: Customer Relationship Management in IT Services
Understanding Customer Needs and Expectations
Building and Maintaining Strong Customer Relationships
Customer Feedback and Continuous Improvement
Module 6: Risk Management in IT Services
Identifying and Managing IT Risks
Business Continuity and Disaster Recovery Planning
Compliance and Regulatory Considerations
Module 7: Performance Measurement and Management
Key Performance Indicators (KPIs) for IT Services
Techniques for Monitoring and Measuring Service Performance
Using Data for Service Improvement
Module 8: Change Management in IT Services
Principles of Effective Change Management
Managing Change in IT Environments
Communication and Stakeholder Engagement in Change Processes
Certified IT Service Manager (CITSM) Certification - United Kingdom at The knowledge academy Admission Process
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