Customer Retention Training - India
- Offered byThe knowledge academy
Customer Retention Training - India at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹1.35 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
Customer Retention Training - India at The knowledge academy Highlights
- Earn a certificate from The Knowledge Academy
- With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success
Customer Retention Training - India at The knowledge academy Course details
The Customer Retention Course in India is tailored for individuals and businesses seeking to enhance their Customer Retention strategies and cultivate lasting relationships with their clientele. This course can benefit a wide range of professionals, including:
- Marketing Professionals
- Customer Service Representatives
- E-commerce Managers
- Sales Executives
- Account Managers
- Digital Marketing Specialists
- CRM (Customer Relationship Management) Specialists
- To equip delegates with proven strategies to boost customer loyalty
- To understand key metrics and indicators for measuring retention success
- To explore the role of effective communication in retaining clients
- To analyze case studies for real-world retention insights and best practices
- To master tools and platforms enhancing post-purchase customer engagement
This 1-day Customer Retention Training in India by The Knowledge Academy is meticulously curated to provide delegates with actionable insights and practical tools to elevate their retention strategies. During this training, delegates will be introduced to proven methodologies, case studies, and interactive exercises to deepen their understanding of customer behavior, loyalty programs and feedback mechanisms.
This course is also available in other delivery mode
Customer Retention Training - India at The knowledge academy Curriculum
Module 1: Fundamentals
- Introduction to Customer
- Customer Retention and ‘Loyalty’
- Importance of Customer Retention
- Why Retention Needs Improvement
- Finding New Customers Procedure
Module 2: Retention Strategy
- Surprise Gifts and Discounts
- Customer Surveys
- Customer Onboarding
- Use Gamification
- Keep Customers Informed
- Be Personal
Module 3: Optimize User Experience by Removing Friction in the Customer Journey
- Analytics Review of Digital Channels
- Customer Journey Mapping
- Full Site and App Functional Audit
- Techniques of Measure and Evaluate Customer Retention and Loyalty
Module 4: Data Collection
- Importance of Data Collection
- How to Use Data to Customize/Personalize Website, Contact Centre and Retail Interactions?
- Benefits of Knowing Your Customers
Module 5: Developing Contact Strategy for Customer Retention
- Building a Successful Contact Strategy
- Segment Customer Base by Value and Engagement
Customer Retention Training - India at The knowledge academy Admission Process
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