Dealing With Difficult People
- Offered byThe knowledge academy
Dealing With Difficult People at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹24,995 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
Dealing With Difficult People at The knowledge academy Highlights
- Earn a certificate after completion of course
- Engage in activities, and communicate with your trainer and peers
Dealing With Difficult People at The knowledge academy Course details
Project Managers
Supervisors
Team Leaders
Sales Representatives
Customer Service Executives
Human Resources (HR) Professionals
Senior Managers
To understand the dynamics of difficult interactions
To develop communication strategies for challenging situations
To learn techniques for maintaining composure under pressure
To enhance conflict resolution and negotiation skills
To build empathy and understanding in dealing with varied personalities
To practice problem-solving in scenarios involving difficult individuals
This course in India focuses on equipping individuals with the skills to manage challenging interactions effectively
Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment
The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism
Dealing With Difficult People at The knowledge academy Curriculum
Module 1: Introduction to Dealing with Difficult People
What is Conflict
Types of Conflict Events
What are Difficult People
Types of Difficult People
Methods of Dealing with Conflict
Module 2: Skills Needed in Conflict Resolution
How to Implement Conflict Resolution Methods
Behaviors Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict Into Opportunity
Module 3: Assertive Behavior with Difficult People
Assertive Behavior
Non-assertive Behavior
Aggressive Behavior
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Assertive in Different Types of Conflict Situations
Why Conflict Arises
Module 4: Effective Communication Techniques
Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People
Dealing With Difficult People at The knowledge academy Admission Process
Important Dates
Other courses offered by The knowledge academy
Student Forum
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