Exceptional Customer Service Training
- Offered byThe knowledge academy
Exceptional Customer Service Training at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹44,995 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
Exceptional Customer Service Training at The knowledge academy Highlights
- Earn a certificate after completion of course
- Engage in activities, and communicate with your trainer and peers
Exceptional Customer Service Training at The knowledge academy Course details
Customer Service Representatives
Call Center Agents
Sales Professionals
Frontline Staff
Retail Associates
Hospitality Staff
Client Success Managers
To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct
Among the Personal Development Courses in India, Exceptional Customer Service is a pivotal aspect of any business's success
This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business
Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles in India, such as sales representatives, customer service agents, and hospitality staff
Exceptional Customer Service Training at The knowledge academy Curriculum
Module 1: What is Customer Service
Introduction
What Constitutes Great Customer Service
Importance of Customer Service
Customer Service Skills
Methods of Communication
Module 2: Communication Barriers
Introduction
Types of Barriers
Language
Psychological
Physical
Attitudinal
Cultural
Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations
Module 3: Handling Difficult Customers
Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem
Module 4: Assertiveness Techniques
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls
Module 5: Neuro-Linguistic Programming
Introduction of Neuro-Linguistic Programming
Examples of NLP
Generic
Visual
Auditory
Kinaesthetic
Module 6: Body Language
Introduction to Body Language
Types of Body Language
Facial Expression
Body Posture
Gestures
Handshakes
Exceptional Customer Service Training at The knowledge academy Admission Process
Important Dates
Other courses offered by The knowledge academy
Student Forum
Anything you would want to ask experts?