ITIL® 4 Foundation Certification Course - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Foundation Certification Course - United Kingdom at The knowledge academy Overview
Duration | 2 days |
Start from | Start Now |
Total fee | ₹2.33 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Foundation Certification Course - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Foundation Certification Course - United Kingdom at The knowledge academy Course details
IT Managers
Service Desk Managers
System Administrators
Network Engineers
IT Consultants
Project Managers
Business Analysts
To introduce the core concepts and principles of the ITIL® 4 framework
To equip delegates with the skills to effectively manage IT services aligning with business goals
To prepare attendees for the ITIL® 4 Foundation Certification exam
To demonstrate the integration of ITIL® 4 with modern digital technologies
To enhance practical understanding through real-world examples and case studies
This Course offers a comprehensive overview of this framework, ensuring delegates quickly grasp its key concepts and practices
This efficient training approach is designed to expedite the certification process, providing participants with the skills needed to implement ITIL® standards effectively in their organisations
The ITIL® 4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry
ITIL® 4 Foundation Certification Course - United Kingdom at The knowledge academy Curriculum
Module 1: Introduction
What is ITIL®?
ITIL® 4 Certification Journey
Course Objectives
About the Course
Module 2: Key Concepts of Service Management
Concept of Value
What Do We Mean by Value?
Definition of Value
What is an Organisation?
How is Value Created Between Organisations?
Service Relationships
Providers and Consumers Co-Create Value
Stakeholder and Service Consumer Roles
Stakeholders
Service Provider Organisations
Service Consumer Organisations
Other Stakeholders
How is Value Created?
Service Consumer Roles
Activity
Service Offerings
What is a Product?
What is a Service?
What is a Service Offering?
Creating Value with Services
Value Co-Creation
Service Provider
What are Service Consumers?
What are Products and Services?
Definitions
What are Service Relationships?
What is the Meaning of Service Provision?
What is Service Consumption?
Service Relationship Management
How Organisations Co-Create Value?
Service Relationship Model
Value, Outcomes, Costs, and Risk
Definitions
What Can Be Described as Utility and Warranty?
Review and Reflect
Quiz
Module 3: Key Concepts of ITIL® 4
Four Dimensions of Service Management
Holistic Approach to Service Management
Four Dimensions of Service Management
Organisations and People
What do the Dimensions Includes?
What is Culture, and Why is it Needed?
What a Supportive Culture Requires?
What to Pay Attention to?
Organisational Complexities
Information and Technology
Things to Consider
Partners and Suppliers
Organisations and their Partners and Suppliers
Forms of Cooperation
What Goes into Supplier Strategy?
What is a Value Stream?
Value Streams and Processes
Questions to create, deliver and improve
Activity
ITIL® Service Value System
ITIL® SVS
ITIL® SVS Inputs
Governance
Challenges of Silos
Need for Continual Improvement
Applying the SVS
Service Value Chain
Introduction to the ITIL® Service Value Chain
Opportunity Vs Demand
Converting Inputs into Outputs
Service Value Chain, its Practices, and Value Streams
Activities
Review and Reflect Quiz
Module 4: Guiding Principles
Introduction to the Guiding Principles
What is a Guiding Principle?
Focus on Value
How is Value is Perceived?
CX and UX
How Would You Apply this Principle?
Start Where You Are
Assess Where You Are
Role of Measurement
Applying the Principle
Progress Iteratively with Feedback
Role of Feedback
Use of Feedback Loops
Iteration and Feedback Together
Collaborate and Promote Visibility
Communication and Visibility
Key Collaboration Pairs
Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Judging What to Keep
Conflicting Objectives
Applying the Principle
Optimise and Automate
Road to Optimisation
Using Automation
Applying the Principle
Activity: Case Studies
Using the Guiding Principles
Guiding Principles in Context
Guiding Principles Your Examples
Principle Interaction
Applying the Guiding Principles
Guiding Principles: Task
Principle Interaction
Review and Reflect Quiz
Extension Activity 2
ITIL® 4 Foundation Certification Course - United Kingdom at The knowledge academy Admission Process
Important Dates
Other courses offered by The knowledge academy
Student Forum
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