ITIL® 4 Practitioner: Incident Management Training - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Practitioner: Incident Management Training - United Kingdom at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹1.74 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Practitioner: Incident Management Training - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Practitioner: Incident Management Training - United Kingdom at The knowledge academy Course details
Incident Managers
IT Support Staff
IT Service Managers
IT Consultants
Business Managers
IT Operations Managers
Change Managers
IT Security Professionals
To learn the processes and activities involved in incident management
To gain practical knowledge in incident identification and prioritisation
To learn effective communication techniques for incident management
To learn how to analyse incident data and use it for continuous improvement
To understand the role of incident resolution and recovery in minimising business impact
This course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage incidents within an IT service environment
Incident management is a critical process that aims to restore normal service operation as quickly as possible and minimise the impact of incidents on business operations
The 1-day ITIL Certification Course comprehensively covers all the essential topics, enabling delegates to understand incident management principles, processes, and best practices
ITIL® 4 Practitioner: Incident Management Training - United Kingdom at The knowledge academy Curriculum
Module 1: Key Concepts of the Practice
Purpose of the Practice
Practice Success Factors (PSF) Key Metrics of the Practice
Key Terms/Concepts
Module 2: Processes of the Practice
Inputs and Outputs of the Processes
Key Activities of the Processes
How to Integrate the Practice in the Organisation's Value Streams?
Module 3: Roles and Competencies of the Practice
Responsibilities of the Key Roles of the Practice
Incident Manager
Roles Involved in Incident Management
Module 4: How Information and Technology Support and Enable the Practice
Tools Application
Recommendations on Automation
Module 5: Role of Partners and Suppliers in the Practice
Dependencies of the Practice on Third Parties
How Partners and Suppliers Can Support the Practice?
ITIL® 4 Practitioner: Incident Management Training - United Kingdom at The knowledge academy Admission Process
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