ITIL® 4 Practitioner: Monitoring And Event Management Training - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Practitioner: Monitoring And Event Management Training - United Kingdom at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹1.74 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
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ITIL® 4 Practitioner: Monitoring And Event Management Training - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Practitioner: Monitoring And Event Management Training - United Kingdom at The knowledge academy Course details
Service Management Teams
ITIL® Foundation Certificate Holders
Service Desk and Support Teams
IT Infrastructure Teams
IT Managers and Executives
Project and Change Managers
Monitoring and Event Management Specialists
To develop skills for proactive event detection and incident response
To master the use of monitoring tools and automation recommendations
To learn key metrics and thresholds for effective event management
To identify and assign responsibilities for key roles within the practice
To enhance information and technology support for monitoring events
To foster effective collaboration with partners and suppliers for practice success
This course provides a comprehensive introduction to monitoring and event management within the ITIL framework
This critical aspect of IT Service Management ensures proactive identification and resolution of issues, contributing to overall service reliability and efficiency
This ITIL® 4 Practitioner Monitoring and Event Management Course is particularly beneficial for IT Managers, System Administrators, and support staff aiming to master these skills to optimise IT service delivery
ITIL® 4 Practitioner: Monitoring And Event Management Training - United Kingdom at The knowledge academy Curriculum
Module 1: Key Concepts of Practice
Purpose of the Practice
Practice Success Factors and Key Metrics of the Practice
Key Terms
Module 2: Processes of the Practice
Inputs and Outputs of the Processes
Key Activities of the Processes
How to Integrate the Practice in the Organisation’s Value Streams?
Module 3: Roles and Competencies of the Practice
Responsibilities of the Key Roles of the Practice
How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
Tools Application
How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in Practice
Dependencies of the Practice on Third Parties
How Partners and Suppliers can Support the Practice?
ITIL® 4 Practitioner: Monitoring And Event Management Training - United Kingdom at The knowledge academy Admission Process
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