ITIL® 4 Practitioner: Service Desk Training - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Practitioner: Service Desk Training - United Kingdom at The knowledge academy Overview
Duration | 1 day |
Total fee | ₹1.74 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Practitioner: Service Desk Training - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Practitioner: Service Desk Training - United Kingdom at The knowledge academy Course details
Service Desk Analysts
Service Desk Managers
Application Support Engineers
Service Desk Engineers
Network Engineers
Service Desk Operators
Service Desk Technicians
IT Support Managers
To comprehend the core purpose of service desk practices
To identify key role responsibilities within the practice
To recognise how to structure the practice organisationally
To apply tools and technology for practice enablement
To manage relationships with partners and suppliers efficiently
To use the ITIL® Capability Model for practice development
This course provides a comprehensive understanding of service desk principles within the broader ITIL framework. Mastery of ITIL® 4 Practitioner is crucial for IT professionals seeking to enhance service desk operations. This ITIL Course is particularly relevant for Service Desk Managers, Support Analysts, and IT professionals aiming to streamline service delivery and improve customer satisfaction.
ITIL® 4 Practitioner: Service Desk Training - United Kingdom at The knowledge academy Curriculum
Module 1: Introduction to Service Desk
Service Desk
Service Desk Resources in the Four Dimensions
Service Desk Practice vs Team
Module 2: Value Streams and Processes
Practices, Processes, and Service Value Streams
The Service Desk Processes
User Query Handling
Module 3: Organisations and People
The Competency Model
Service Desk Manager
Service Desk Agent
Module 4: Information and Technology
Information Needed for Effective Service Desk Practice
Automation Tools
Automation Solutions for Service Desk
Activity: Service Desk Automation
Module 5: Partners and Suppliers
Third Parties Performing Service Desk Activities
Provision of Software Tools and Consulting
Module 6: Service Desk Capability Development
ITIL Maturity Model: Capability and Maturity
ITIL Maturity Model
Capability Levels
ITIL® 4 Practitioner: Service Desk Training - United Kingdom at The knowledge academy Admission Process
Important Dates
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