ITIL® 4 Practitioner: Service Request Management Certification - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Practitioner: Service Request Management Certification - United Kingdom at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹1.74 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Practitioner: Service Request Management Certification - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Practitioner: Service Request Management Certification - United Kingdom at The knowledge academy Course details
IT Service Management Professionals
IT Support Staff
IT Professionals
IT Project Managers
Service Desk Analysts and Technicians
Service Managers and Team Leaders
Business Managers
To understand the importance of service request management in IT service delivery
To learn service request management principles, processes, and best practices
To develop skills in intake, classification, prioritisation, fulfilment, and closure of service requests
To establish effective service request management processes and workflows
To explore automation and self-service options for handling routine service requests
To empower IT professionals to improve service delivery efficiency and customer satisfaction through effective service request management practices
This course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage service requests within an IT service environment
Service request management is a critical process that ensures timely and efficient handling of customer requests for standard services, helping to enhance customer satisfaction
ITIL® 4 Practitioner: Service Request Management Certification - United Kingdom at The knowledge academy Curriculum
Module 1: Key Concepts of the Practice
Purpose of the Practice
Practice Success Factors (Psf) Key Metrics of the Practice
Key Terms/Concepts
Module 2: Processes of the Practice
Inputs and Outputs of the Processes
Key Activities of the Processes
Integrate the Practice in the Organisation’s Value Streams
Module 3: Roles and Competencies of the Practice
Responsibilities of the Key Roles of the Practice
How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice
Tools Application
How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in the Practice
Dependencies of the Practice on Third Parties
How Partners and Suppliers Can Support the Practice?
ITIL® 4 Practitioner: Service Request Management Certification - United Kingdom at The knowledge academy Admission Process
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