ITIL® 4 Specialist: Business Relationship Management Course - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Specialist: Business Relationship Management Course - United Kingdom at The knowledge academy Overview
Duration | 3 days |
Start from | Start Now |
Total fee | ₹2.33 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Specialist: Business Relationship Management Course - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Specialist: Business Relationship Management Course - United Kingdom at The knowledge academy Course details
Business Relationship Managers
Service Level Managers
Business Analysts
IT Directors
Account Managers
Project Managers
Service Portfolio Managers
To understand the principles and practices of ITIL® 4 Business Relationship Management
To explore effective communication strategies between IT and business stakeholders
To master the processes and techniques for stakeholder engagement
To gain insights into aligning IT services with business objectives
To enhance skills in creating a collaborative and value-driven IT environment
To obtain the ITIL® 4 Specialist: Business Relationship Management Certification
This ITIL Course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners
It is designed for those aiming to enhance their skills in managing relationships between IT and business stakeholders
As organisations strive for alignment between IT services and business goals, individuals with expertise in BRM are well-positioned to drive value
ITIL® 4 Specialist: Business Relationship Management Course - United Kingdom at The knowledge academy Curriculum
Module 1: Key Concepts of Business Relationship Management
Identify the Purpose, PSFs, and Value of the BRM Practice
Key Challenges of Business Relationship Management
Key Stakeholders of Service Relationships
Module 2: BRM Value Streams and Processes
ITIL® Service Value Chain Model
Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
Understand the Two Main Processes of the BRM Practice
Module 3: How to Apply the BRM Models and Techniques?
How to Apply the Following in the Context of BRM?
Module 4: BRM Roles, Skills, and Organisational Solutions
Understand the Key Skills Required for BRM
Responsibilities of the Relationship Manager and Relationship Agent Roles
Know how to Apply the LACMT Model to BRM Activities
Module 5: How Does Information and Technology Support and Enable BRM?
Identify the Key Inputs and Outputs of the BRM Practice
Describe the key BRM Automation Tools and their Role in the Practice
Module 6: Role of Partners and Suppliers in BRM
Understand the Complexity of Service Relationships
Understand the Dependencies of BRM on Third Parties
ITIL® 4 Specialist: Business Relationship Management Course - United Kingdom at The knowledge academy Admission Process
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