ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom at The knowledge academy Overview
Duration | 3 days |
Start from | Start Now |
Total fee | ₹3.50 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom at The knowledge academy Course details
IT Service Managers.
Quality Assurance Managers.
Change Managers
IT Operations Managers.
Process Improvement Consultants.
Service Desk Managers.
IT Project Managers.
Business Relationship Managers.
To comprehend and apply key concepts of relationship management practice.
To identify and utilise success factors, metrics in relationship management.
To gain expertise in supplier management for enhancing external partnerships.
To adeptly negotiate and manage service levels for optimum performance.
To adopt and implement continual improvement strategies for service enhancements.
To safeguard information security and ensure comprehensive data integrity management.
This course offers an in-depth exploration of advanced practices within IT service management, focusing on collaboration, assurance, and continual improvement
Its significance lies in its ability to enhance operational efficiency, streamline service delivery, and foster a culture of continuous improvement within organisations
This training promotes more effective and agile processes, leading to improved service quality and customer satisfaction
Individuals benefit by gaining specialised knowledge and skills that increase their proficiency in managing and optimising services, making them invaluable assets to their teams
ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom at The knowledge academy Curriculum
Module 1: Introduction to the CAI Practices
Processes and Value Streams of the Collaborate, Assure and Improve Practices
Information is Exchanged Between the Collaborate, Assure and Improve Practices
Module 2: Introduction to Relationship Management
Key Concepts of the Relationship Management Practice
Purpose
Success Factors and Key Metrics
Module 3: Introduction to Supplier Management
Key Concepts of the Supplier Management Practice
Purpose
Practice Success Factors and Key Metrics
Module 4: Introduction to Service Level Management
Key Concepts of the Service Level Management Practice
Purpose
Success Factors and Key Metrics
Module 5: Introduction to Continual Improvement
Key Concepts of the Continual Improvement Practice
Purpose
Success Factors and Key Metrics
Module 6: Introduction to Information Security Management
Key Concepts of the Information Security Management Practice
Purpose
Success Factors and Key Metrics
ITIL® 4 Specialist Collaborate, Assure And Improve Training Course - United Kingdom at The knowledge academy Admission Process
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